Michael Bingham Email & Phone Number

Remote

California, United States

Santa Barbara, California Area

Strategic Healthcare Programs (SHP) is a leader in performance improvement software for post-acute care providers. Our healthcare data analytics and bench marking provide real-time, actionable performance metrics that drive daily decisions. Since 1996, SHP has helped more than 5,000 organizations nationwide, from small rural hospices to public companies, raise the bar for healthcare performance.* Manage a team of 13 dedicated Customer Success Managers that oversee 1300 post-acute healthcare enterprises, and over 5,000 individual providers.* Successfully implemented an internal reporting dashboard to quickly capture the overall health of each account.* Developed a check-in process to help manage proactive client touch points. * Collaborate weekly with our development team to bring the voice of the customer for future product enhancements.* Participate in bi-weekly sprint planning meetings to prioritize software bug fixes, product enhancement requests, and internal application improvements.* Developed and promoted two Senior Customer Managers into lead roles.* Conduct quarterly business reviews for SHP's larger enterprises.* Primary go-to person for any client escalations.

Santa Barbara, California Area

Responsible as a Project leader for development and implementation of new eSeries product launch. Planning and administering Marketing Operations budget. Negotiating agreements with media agents on advertisement objectives. Supervising two-three people. Managing the marketing and creative efforts of the Ergomotion brand.* Managed many projects during the course of the year including domestic & international trade shows, all promotional materials such as manuals, brochures, trade & consumer ads, along with social media campaigns* Created and managed departmental budgets, planned for strategic efforts; met with upper management team on a weekly basis to discuss strategic efforts, product launch planning, and budgets* Effectively directed the transition of a new brand under the company umbrella; this included the warranty service protocol, the new brand’s look & feel, and the merging of two trade showrooms into one* Launched an internal newsletter to help the improvement of internal communications; this allowed all the employees to know what recently happened and what was coming up in the pipeline* Streamlined the new customer set up process (including activities from customer acquisition to product delivery) to minimize delayed product launches * Implemented new lead retrieval process for all trade shows; this has given the ability and better visibility on the ROI for all shows, as well as helped to meet the show’s objectives

Santa Barbara, California Area

Responsible for managing an inbound call center for consumers and retailers. Additionally, oversaw the entire warehouse operations for accessory sales distribution and warranty claim parts distribution. Made an average of 250 calls per day, majority of inbound calls were consumer warranty claims. Hired, trained, & fired, and handled escalated customer situations. Directed the largest team within the organization. Acted as a Tactical Project Manager for field repair initiatives.* Productively grew the department from four to 14 customer service reps over the first two years* Recruited to grow the Customer Service Department during a year of 400% growth within the organization* Skillfully implemented / managed changeover of field service technician procedure; gained relationship with fieldsolutions.com to decrease the average work order by $25 per service, saving the company about $20k per month in cost* Integrated a call manager solution, a new Enhanced Contact Center (ShoreTel ECC), inventory software management solution (Fish Bowl Enterprise), customized CRM program, and on-the-job-training program* Managed and supported large national accounts such as Serta and Simmons, as well as top retailers with anywhere from 4-600 total storefront locations.* Worked closely with Finance, Logistics, & Sales to ensure rapidly growing company operates in most efficient manner* Effectively developed internal employees for growth and career advancement

Santa Barbara, California Area

Accountable for the overall training, supervision, scheduling & daily support of 15 internal Customer Service Representatives. Hired with no prior medical experience and advanced quickly to supervisor position in 1 year. Played a vital role in supporting 130 outside Sales Representatives along with 6 inside sales reps throughout the U.S. Supported physicians & sales force with marketing programs. Processed fulfillment orders, customer complaints & resolved issues.* Managed & trained on ongoing SOP and worked closely with A/R, Consignment, & Product Evaluation/Warranty departments* Became the primary ‘go to’ person / ‘problem solver’ that responds to a multitude of issues, problems and questions from both within and outside Mentor Worldwide LLC* Selected to integrate and relocate Mentor Solutions (SaaS for Plastic Surgeon’s offices) to the Santa Barbara corporate office* Effectively planned development and launch of www.mentordirect.com * Successfully launched www.mentordirect.com at the American Society of Plastic Surgeons trade show, 2010* Received 2010 Sale’s MVP Award voted on by the National Sales Force for top in-house performer; earned President’s Cup trip with top Sales performers

Greater New York City Area

We The People Legal Document Preparation Services * Recruited to turnaround the most challenging and under-performing district, comprised of 10 retail stores in the Brooklyn area. Achieved unsurpassed achievements - tripled sales revenue the first year. * Attained peak monthly combined revenues of $167,000* Selected, trained and motivated 10 store managers and over 20 store employees. Designed training materials and developed all necessary strategies to drive foot track and generate revenue.* Initiated competitive market research to gain a strong foot hold of the legal document market.* Aggressively promoted We The People to target clientele. Made face-to-face visits weekly with area businesses, introduced services and reinforced We The People brand name. * Complete oversight of all deposits and operations at each store location.* Company ranked 90% on Entrepreneur Magazine's most successful Franchise 500 list.

Santa Barbara, California Area

* Advanced quickly to sales representative at the largest and most profitable wireless retail location. * Top Producer throughout most of employment in an extremely competitive market. * Interacted daily in a problem-solving/decision making capacity with customers.

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.51 Cum Laude

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