Michael Brockett Email & Phone Number

Akron, Ohio, United States

Akron, Ohio, United States

Valley City, Ohio

Had a contract with a large power equipment retailer that was unfortunately cut short by budgetary issues within the organization.-Work with Customer Engagement team to solve business problems within an agile development environment using Salesforce CRM.-Gather functional requirements from users and conduct gap analysis to determine how system needs -to change to accommodate new or updated business processes.-Write up use cases, document functional requirements, diagram business processes, and create UI prototypes for proposed enhancements.-Map data between Salesforce objects and an SQL database used by the customer ordering system.

I worked for the development team as a business analyst for the Business eBanking product and the Mobile Banking application.-Gather functional requirements based on the business needs of complex online and mobile banking applications.-Create design specifications to clearly define the feature-functions of a new product, or the changes that need to be made to an existing product, to meet the user requirements. -Collaborate with project team members throughout the development life cycle to mitigate the risk of design misses or edge cases. Escalate issues to management as appropriate.-Manage multiple projects at various stages at once.-Assist in identifying internal and external customer problems and needs. Discuss expectations, provide information, and monitor satisfaction of of both clients and end-users.-Conduct internal and customer-facing presentations and training sessions to explain new functionality. -Approve all online help and external communications related to applicable projects.-Assess production support tickets to determine if problems originate with software or user. Provide guidance, process improvement suggestions, and potential workarounds as appropriate.

Quality Assurance-Analyze and document software requirements for pharmaceutical and biodefense applications-Survey subject matter experts and convert their input into user requirements, use cases, specifications, and graphic flowcharts/wireframes-Develop test plans that adhere to the software development life cycle-Design regression and unit testing procedures-Manage defect reporting and resolutionSQL-Design SQL database tables for the migration of ASCII data files-Use SQL Server Management Studio to design queries and stored proceduresCrystal Reports-Design Crystal Reports for an SQL database back end-Utilize cross-tabs, subreports, command queries, and display strings to deliver a report that meets the requirements of the end user

-Manage SOPs (Standard Operating Procedures) for production systems-Manage SOPs for software validation testing-Perform regression and unit testing on software