Michael Workman

Michael Workman Email and Phone Number

memento mori @
Michael Workman's Location
Charleston, Mississippi, United States, United States
Michael Workman's Contact Details

Michael Workman work email

Michael Workman personal email

Michael Workman phone numbers

About Michael Workman

Seasoned Customer Service/Leadership professional with over 20 years experience in managing customer service centers. Skilled in analyzing existing operations and implementing successful strategies and processes to improve productivity and efficiency. Results-driven, goal-focused, and highly creative with experience in operations, training, development, quality, and project management. Team player sharing best practices to ensure enterprise success. Able to facilitate change in a workforce to support organizational and financial objectives. Approachable management style sensitive to employee needs while supporting business objectives.Specialties: -CIAC Certification in Operations Management-Cross-Functional and Interdepartmental Communication, Leadership, and Motivation-Customer Care Management with Cost and Operations Improvement -Innovative Problem Resolution-Team Building, Staff Training and Development of Employees

Michael Workman's Current Company Details
Nineveh South Farm and Woodlands

Nineveh South Farm And Woodlands

memento mori
Michael Workman Work Experience Details
  • Nineveh South Farm And Woodlands
    Farm Owner
    Nineveh South Farm And Woodlands Jun 2024 - Present
    Charleston, Mississippi, United States
    Owner of cotton farm and tree farm in rural Charleston, Mississippi.
  • Success Starts, Llc
    Professional Freelancer
    Success Starts, Llc May 2018 - Present
    Tupelo, Ms
    Freelancer in the gig economy.
  • Geico
    Physical Damage Adjuster
    Geico Oct 2018 - May 2024
    Tupelo, Mississippi, United States
    iCar Platinum Physical Damage Adjuster responsible for assisting customers with physical damage claims in Northeast Mississippi. ▪ Provided repair estimates and negotiated repair costs with repair shops on customer behalf. ▪ Guided customers through settlement process to ensure a positive experience. ▪ Educated customers around insurance guidelines and repair/total loss process.
    View
  • Iqor
    Director Of Operations
    Iqor Dec 2016 - May 2018
    Responsible for a 400+ seat site providing customer service and technical troubleshooting to our customers. Determine the strategic direction of the site to ensure efficient and effective operations of site. Manage and control the expenses and budget of the site to ensure profitable operations. Set department goals and provide guidance to the managers, supervisors and staff to successfully achieve these goals.
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  • Asurion
    Director Of Operations
    Asurion 2012 - Nov 2016
    Tupelo, Ms
    Responsible for a 400+ seat site providing customer service and technical troubleshooting to our customers. Determine the strategic direction of the site to ensure efficient and effective operations of site. Manage and control the expenses and budget of the site to ensure profitable operations. Set department goals and provide guidance to the managers, supervisors and staff to successfully achieve these goals.
    View
  • N.E.W. Customer Service Companies, Inc.
    Director Of Operations
    N.E.W. Customer Service Companies, Inc. Sep 2007 - 2012
    Tupelo, Ms
    Responsible for a 400+ seat site providing customer service and technical troubleshooting to our customers. Determine the strategic direction of the site to ensure efficient and effective operations of site. Manage and control the expenses and budget of the site to ensure profitable operations. Set department goals and provide guidance to the managers, supervisors and staff to successfully achieve these goals.Transitioned to Asurion as they merged with NEW.
    View
  • N.E.W. Customer Service Companies, Inc.
    Senior Customer Care Manager
    N.E.W. Customer Service Companies, Inc. Apr 2006 - Sep 2007
    View
  • N.E.W. Customer Service Companies, Inc.
    Contact Center Manager
    N.E.W. Customer Service Companies, Inc. Jun 1997 - Apr 2006
    View
  • United States Marine Corps
    Non Commissioned Officer / Cryptologic Korean Linguist
    United States Marine Corps Sep 1991 - Sep 1995
    Kaneohe, Hi
    Cryptologic Korean Linguist
    View

Michael Workman Skills

Team Building Leadership Operations Management Call Center Cross Functional Team Leadership Strategic Planning Call Centers Training Customer Service Project Management Sales Customer Satisfaction Analysis Budgets Management Customer Experience Time Management Account Management Troubleshooting Employee Relations Employee Training Human Resources Process Improvement Team Leadership Vendor Management Performance Management Crm Enterprise Software Coaching Program Management Teamwork Recruiting Leadership Development Business Development Inventory Management Policy Change Management Team Management Forecasting

Michael Workman Education Details

Frequently Asked Questions about Michael Workman

What company does Michael Workman work for?

Michael Workman works for Nineveh South Farm And Woodlands

What is Michael Workman's role at the current company?

Michael Workman's current role is memento mori.

What is Michael Workman's email address?

Michael Workman's email address is mw****@****orp.com

What is Michael Workman's direct phone number?

Michael Workman's direct phone number is +170381*****

What schools did Michael Workman attend?

Michael Workman attended Colgate University, Presidio Of Montery, Defense Language Institute, Colgate University.

What skills is Michael Workman known for?

Michael Workman has skills like Team Building, Leadership, Operations Management, Call Center, Cross Functional Team Leadership, Strategic Planning, Call Centers, Training, Customer Service, Project Management, Sales, Customer Satisfaction.

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