Michael Carroll Email & Phone Number

• Manage a team of 5 developers. Small company dictates I take on the responsibility of Development Manager, Product Manager, Technical Project Management, and Quality Assurance.• Actively scoping out tasks and stories for a redesign of our entire product suite. This involves assisting the team in architectural and design discussions and decisions. Our redesign is being built within AWS to take advantage of key AI/ML technologies (S3 buckets for various image collections), some of which is in beta testing.• Jira and Slack administrator.• Maintain Gantt-style development roadmap & project plans• Our development team was recently awarded a patent based on one of my design ideas; a module within our Android application that shows jailers when to perform their compliancy (welfare) checks on locations and/or inmates.

• Manage a team of Product Managers, each responsible for separate product lines. These product lines were each a result of company acquisitions.• Roadmap and Resource Capacity Planning – Tracking the allocated development capacity for each of the product teams. Ensuring we had proper grooming, sprint planning, scheduling, and forecasting our roadmap. This gave us the data we needed to make decisions on resource allocation and development priorities, and it improved the accuracy of information we provided to internal stakeholders and customers.• Providing high-level decision making to cross-functional teams across disparate product lines.• Mentor Product Managers and assist in their cross-training efforts to ensure we have coverageand exposure to all of the product lines.

Woodbury, Mn

• Responsible for providing leadership and direction to the Product Management and Quality Assurance teams to ensure entire product suite is cohesive and stable. Also responsible for recruiting qualified candidates. Assumed role of Project Manager on numerous projects and implementations.• Implemented several new processes, including Sprint Cycles, Scrum, and Agile methodologies. This has allowed for more visibility of developmental items and more streamlined throughput.• Championed proprietary deployment utility that resulted in a 75% reduction in application deployment costs.• Mentored junior management and other staff• Instituted a Quality Assurance department, which resulted in a 70% reduction in delivered defects.• Improved collaboration between cross-functional teams. This included regular product reviews and discussions with sales, training, implementation, support, QA, upper management and ownership. This resulted in more transparency, visibility and accountability throughout the company.

Cedar Falls, Iowa

• Managed small team of Implementation Specialists providing Dev Ops services.• Responsible for implementing and configuring full public safety suite of software.• Work closely with end-users in a phone support role as well as on-site for many installations androutine maintenance• Work closely with internal and external Project Managers, Development and users to ensure asmooth and functional implementation. This ensured a solid foundation in which the training staff could train from on through the Go-Live and post Go-Live processes.

Waterloo, Iowa Area

· Led a software implementation team; also provided assistance to technical staff and Customer Service in understanding, maintaining, debugging and fixing of a variety of software and process issues.· Oversaw the implementation of roughly 15 .Net-based RMS/JMS clients during a two-year span. This involved being on-site and ensuring that the project's requirements were being met from a technical stand-point from the onset of the project all the way through Go-Live and routine maintenance.· Provide assistance to the trainer(s) and end-users with any technical and/or procedural questions.· Responsible for implementing new and updating existing fat-client (Access-based) products (RMS, Jail, and Civil) with a SQL backend.· Worked closely with end-users in a phone support role as well as on-site for many installations and routine maintenance.· Proficient in VBA (Excel & Access) and able to customize software based on user's needs and requests.· Provided training of RMS to small groups (Admin, Officers, Records, etc.) in classroom setting.· Involved in several CAD installations and upgrades, working closely with dispatchers and Administration to ensure product met their requirements and was efficient.

· Solely responsible for developing plant-wide product tracking system (Access VBA) to meet manufacturing needs. This included building the product from the ground-up and working with many users to determine requirements. · Provided on-going development, maintenance and training of the software. · Software implementation resulted in easily-measurable cost savings and improved efficiencies in dozens of plant-wide processes.

Criminal Justice

Education record