Michael Carver
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Michael Carver Email & Phone Number

VP -Proficient in Ticketing, SME on Accessibility, Deliver Business Transformation through effective SRM, Automation, Outsourcing/Insourcing & BPO management at International Airlines Group (IAG)
Location: London Area, United Kingdom, United Kingdom 14 work roles 1 school
1 work email found @ba.com 1 phone found area 844 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email m****@ba.com
Direct phone (844) ***-****
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Current company
International Airlines Group (IAG)
Role
VP -Proficient in Ticketing, SME on Accessibility, Deliver Business Transformation through effective SRM, Automation, Outsourcing/Insourcing & BPO management
Location
London Area, United Kingdom, United Kingdom
Company size
374 employees

Who is Michael Carver? Overview

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Quick answer

Michael Carver is listed as VP -Proficient in Ticketing, SME on Accessibility, Deliver Business Transformation through effective SRM, Automation, Outsourcing/Insourcing & BPO management at International Airlines Group (IAG), a company with 374 employees, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at ba.com, phone signal with area code 844, and a matched LinkedIn profile for Michael Carver.

Michael Carver previously worked as VP - Airport Ticketing Transformation at Iag Airports and Senior Manager - Airport Ticketing Transformation at International Airlines Group (Iag). Michael Carver holds Bachelor'S Degree, Accountancy from University.

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Email format at International Airlines Group (IAG)

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{first}.{last}@ba.com
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Profile bio

About Michael Carver

A Dynamic leader who always delivers Above & Beyond. Keeping the ‘Customer’ at the heart of every decision, I embrace change transformation, automation, outsourcing and insourcing. A Graduate with 30+ years of Senior Management experience in Stakeholder Management & SRM, I manage Offshore BPOs ensuring that Security or Quality is never compromised. A Registered Mental Health First Aider and an experienced Global Accessibility manager, I ensure that inclusion and diversity are always at the pinnacle of every undertaking, my vision is to provide Independence and Opportunity to every single individual.

Listed skills include Commercial Aviation, Airlines, Airports, Flights, and 12 others.

Current workplace

Michael Carver's current company

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International Airlines Group (IAG)
International Airlines Group (Iag)
VP -Proficient in Ticketing, SME on Accessibility, Deliver Business Transformation through effective SRM, Automation, Outsourcing/Insourcing & BPO management
london, england, united kingdom
Website
iairgroup.com
Employees
374
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Company profile
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14 roles · 39 years

Michael Carver work experience

A career timeline built from the work history available for this profile.

Vp - Airport Ticketing Transformation

Current
Iag Airports

London, England, United Kingdom

Transform and ensure that the ticketing, Rebooking & Accessibility areas within IAG capitalise on automation and enhance the customer proposition whilst simplifying processes and reducing spend. Work collaboratively with Government agencies and key airport partners to influence change, run trials with public bodies and charities as ‘Proof of Concept’..

Apr 2023 - Present

Senior Manager - Airport Ticketing Transformation

Current
International Airlines Group (Iag)

London Heathrow Airport, England, United Kingdom

Reporting to the Group Director of IAG, I initiate transformation within the ticketing processes for IAG carriers., leading and encouraging the team to deliver Above & Beyond. Ensure resilience with robust business-as-usual processes, Disruption processes, and Business Continuity Plans (BCP) to protect critical business functions.Manage Business Process.

Jul 2022 - Present

Operations Manager

British Airways

London Heathrow Airport, England, United Kingdom

Manage the entire airside operation and safe turnaround of aircraft at Heathrow.Responsible for the guidance of aircraft to the stands and jetty processes. Pushback via Mototok. Loading & unloading of bags, cargo and livestock as per IATA & ICAO standards. Manage the delivery of bags from check to the aircraft, and from the aircraft to the customers hall.

Aug 2020 - Jul 2022

Senior Manager Global Ticketing

British Airways

London Heathrow Airport, England, United Kingdom

Manage Global Ticketing at Heathrow and worldwide airports. Closure of the various ticket desks worldwide and set up the Airport Resolution Centre (ARC) at Heathrow that would manage ticketing for any airport on the British Airways network. Manage Business Process Outsourcing with BPO companies worldwide

Oct 2019 - Aug 2020

Senior Business Manager Global Accessibility

British Airways

London Heathrow Airport, England, United Kingdom

Global responsibility for accessibility and passengers with restricted mobility (PRM). Work closely and collaboratively with the Civil Aviation Authority, Heathrow Airport Limited, and other external organisations like the Heathrow Access Advisory Group (HAAG). Represent British Airways at the Aviation Minister Baroness Sugg’s round-table conference.

Oct 2017 - Oct 2019

Customer Service Manager

British Airways

London Heathrow Airport, England, United Kingdom

In charge of the operation at Heathrow, maintaining safety & security standards, ensuring excellence in the delivery of customer service, whilst meeting punctuality and revenue targets. Work closely with our oneworld partners and other airlines. Meet daily and liaise with external partners like UK Border Force, HM Customs, and HAL.

Aug 2012 - Oct 2017

Business Executive Oneworld

British Airways

London Heathrow Airport, England, United Kingdom

Manage the relationship with our oneworld partners worldwide, negotiating and implementing new strategies.Enhance the BA & QF Joint Service Agreement (JSA).Ensure smooth running of the Joint Business Agreements (JBA) with our partners.Transfer and integrate Iberia’s ticketing staff into British Airways

Jul 2011 - Jul 2012

Implementation Lead

British Airways

London Heathrow Airport, England, United Kingdom

Promote the sale of ancillary services (Airport upgrades & excess baggage).Manage, trial & implement any new processes that are brought into customer services at Heathrow.

2009 - Jul 2011

Project Manager

British Airways

London Heathrow Airport, England, United Kingdom

2007 - 2009 ~2 yrs

Process Executive

British Airways

London Heathrow Airport, England, United Kingdom

2006 - 2007 ~1 yr

Duty Manager

British Airways

London Heathrow Airport, England, United Kingdom

1996 - 2006 ~10 yrs

Ticketing And Sales Agent

British Airways

London Heathrow Airport, England, United Kingdom

1991 - 1996 ~5 yrs

Senior Telephone Sales Agent

British Airways

London Heathrow Airport, England, United Kingdom

1989 - 1991 ~2 yrs

Senior Accounting Clerk

British Airways

London Heathrow Airport, England, United Kingdom

1987 - 1989 ~2 yrs
Team & coworkers

Colleagues at International Airlines Group (IAG)

Other employees you can reach at iairgroup.com. View company contacts for 374 employees →

DV Daniella Venturini Daniella Venturini Colleague at International Airlines Group (Iag) United Kingdom, United Kingdom View → AR Agus Riadi Agus Riadi Colleague at International Airlines Group (Iag) Indonesia, Indonesia View → AA Alison Adams Alison Adams Colleague at International Airlines Group (Iag) London, England, United Kingdom, United Kingdom View → MA Muhammad Ayyaz (Saith) Muhammad Ayyaz (Saith) Colleague at International Airlines Group (Iag) Lahore District, Punjab, Pakistan, Pakistan View → PR Prithvi Raj Saxena Prithvi Raj Saxena Colleague at International Airlines Group (Iag) India, India View → AP Antonio Pascale Antonio Pascale Colleague at International Airlines Group (Iag) Madrid, Community Of Madrid, Spain, Spain View → BM Beatriz Melo Beatriz Melo Colleague at International Airlines Group (Iag) Greater Madrid Metropolitan Area, Spain View → AS Amena Saeed Amena Saeed Colleague at International Airlines Group (Iag) Huddersfield, England, United Kingdom, United Kingdom View → BL Becky Liston Becky Liston Colleague at International Airlines Group (Iag) London, England, United Kingdom, United Kingdom View → OP Owen Pye Owen Pye Colleague at International Airlines Group (Iag) Corsham, England, United Kingdom, United Kingdom View →
1 education record

Michael Carver education

  • University
    University
    Accountancy
FAQ

Frequently asked questions about Michael Carver

Quick answers generated from the profile data available on this page.

What company does Michael Carver work for?

Michael Carver works for International Airlines Group (IAG).

What is Michael Carver's role at International Airlines Group (IAG)?

Michael Carver is listed as VP -Proficient in Ticketing, SME on Accessibility, Deliver Business Transformation through effective SRM, Automation, Outsourcing/Insourcing & BPO management at International Airlines Group (IAG).

What is Michael Carver's email address?

AeroLeads has found 1 work email signal at @ba.com for Michael Carver at International Airlines Group (IAG).

What is Michael Carver's phone number?

AeroLeads has found 1 phone signal(s) with area code 844 for Michael Carver at International Airlines Group (IAG).

Where is Michael Carver based?

Michael Carver is based in London Area, United Kingdom, United Kingdom while working with International Airlines Group (IAG).

What companies has Michael Carver worked for?

Michael Carver has worked for Iag Airports, International Airlines Group (Iag), and British Airways.

Who are Michael Carver's colleagues at International Airlines Group (IAG)?

Michael Carver's colleagues at International Airlines Group (IAG) include Daniella Venturini, Agus Riadi, Alison Adams, Muhammad Ayyaz (Saith), and Prithvi Raj Saxena.

How can I contact Michael Carver?

You can use AeroLeads to view verified contact signals for Michael Carver at International Airlines Group (IAG), including work email, phone, and LinkedIn data when available.

What schools did Michael Carver attend?

Michael Carver holds Bachelor'S Degree, Accountancy from University.

What skills is Michael Carver known for?

Michael Carver is listed with skills including Commercial Aviation, Airlines, Airports, Flights, Aviation, Operations Management, Civil Aviation, and Airport Management.

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