Michael D. Email & Phone Number

United States

Remote

Pleasanton, California, United States

Support System Engineer responsible for installation, implementation, and support of a leading edge identity access and risk management software suite. This includes consulting with customers both remotely and on-site to design a strategic plan to reduce the manual process of on-boarding and off-boarding of employees within a customer's enterprise, reduce.

Seneca Gaming Corporation

Information Security Engineer with the direction of implementing an automated identity and access software suite. This entailed having to pre-plan and stand up the software necessary to implement this suite, worked intricately with the vendor to develop the connections necessary to facilitate communication between the multiple applications and the software.

Rochester, NY

Responsibilities include on-boarding new hires and creating the system access designated for the specific role. Work from an assigned queue modifying existing or granting new access for users to various systems within the defined service level agreements. Perform monthly and quarterly audits to ensure Sarbanes-Oxley compliancy. Complete assigned projects.

Rochester, New York Area

Provide first call resolution to an internal user base of 5000+ employees within the set metrics of the service desk. Determine if issue need to be escalated to outside departments and dispatched call accordingly. Update and maintain troubleshooting documentation within the service desk knowledge base. Provide 24x7 on call support on a rotational schedule.

Rochester, New York Area

Assist the team with the ramping up for the future acquisition of Verizon properties. Assisted with the Win2k/WinXp upgrade initiative including imaging new PC’s and laptops and asset inventory tracking. Assist with daily break fix calls for both on-site support and remote users throughout the Frontier properties