Michael Cofield Email & Phone Number

Greater New York City Area

Advanced through a series of increasingly senior training and instructional design/team management positions, leading learning programs for major internal organizations and a global customer audience. Top technology training manager position within both the Corporate Investment Bank Technology and Commercial Business Group Human Resources.

Recruited into Citibank as the lead instructional designer/facilitator to address a deteriorating global customer implementation and training program.Authored and implemented a global classroom learning plan, applying on-site interactive skill-based training.Designed and implemented platform intrinsic electronic performance support/Online Help and.

Corporate Card and Corporate Purchasing Card Sales/Technology Training.Identified and consulted to in-field sales manager performance as it related to knowledge gaps in both technology (hardware/software) and products.Co-authored the learning plan which successfully transitioned corporate card sales force from on-site offices to remote, home office-based.

Serviced special events and business travel needs of and University of Kansas faculty, as well as multiple leisure clients while carrying a full course load in graduate program.The development of a campus based marketing/advertising strategy increased overall local market share by 35%. Created and managed print media materials for leisure, group, and.

Ma

Bachelor Of Arts (B.A.)

Music Education

Activities and Societies: Phi Mu Alpha (Professional Fraternity)

B.A

M.A

Education record

Six Sigma/Quality Assurance - Citibank/NYC