Michael Cofield Email & Phone Number

Greater New York City Area

Advanced through a series of increasingly senior training and instructional design/team management positions, leading learning programs for major internal organizations and a global customer audience. Top technology training manager position within both the Corporate Investment Bank Technology and Commercial Business Group Human Resources organizations.Global business liaison and lead consultant for technology training solutions. Interfaced and managed relationships with global business product leads. Provided assessments of readiness and learning requirements against technology deliverables for product roll out.Analyzed and forecasted across multiple global businesses (Cash, Trade, and Securities) learning/support requirements to maintain quarterly software rollouts for all levels customer support, internal product specialists, online help development, and client-facing documentation for business.Restructured, and then internally marketed a new training team paradigm whereby the team of five professional staff (direct reports) and 11 external consultants functioned as a professional internal resource, consulting to a variety of learning and development needs.Financial/budgetary performer: All programs delivered on-time and under-budget, without sacrificing quality.

Recruited into Citibank as the lead instructional designer/facilitator to address a deteriorating global customer implementation and training program.Authored and implemented a global classroom learning plan, applying on-site interactive skill-based training.Designed and implemented platform intrinsic electronic performance support/Online Help and documentation delivery systems.Awards: e-Citi "Beyond the Call of Duty" 1999 & "Service to the Field" 2000; Advanced through a series of career growth opportunities from Business Travel Services and Corporate Card Sales Service Representative to a national, junior instructional design/facilitator position for Corporate Card Sales.

Corporate Card and Corporate Purchasing Card Sales/Technology Training.Identified and consulted to in-field sales manager performance as it related to knowledge gaps in both technology (hardware/software) and products.Co-authored the learning plan which successfully transitioned corporate card sales force from on-site offices to remote, home office-based business.Implemented a full life cycle process Sales Force training plan that entailed sales, new product training, proprietary technology training, and deployment of technology to the field.Enhanced national Corporate Services Sales Force field communications, performance, and job effectiveness through exceptional technology training design and facilitation. Attendee satisfaction rate of 96.45%.Award winning instructional design and execution of the video-based Corporate Card customer training "The Wide World of Purchasing".

Serviced special events and business travel needs of and University of Kansas faculty, as well as multiple leisure clients while carrying a full course load in graduate program.The development of a campus based marketing/advertising strategy increased overall local market share by 35%. Created and managed print media materials for leisure, group, and business travel programs.Organized existing client data files for the successful conversion/implementation of FocalPoint travel reservations system for Windows.

Ma

Bachelor Of Arts (B.A.)

Music Education

Activities and Societies: Phi Mu Alpha (Professional Fraternity)

B.A

M.A

Education record

Six Sigma/Quality Assurance - Citibank/NYC