Business Officer and Navy Veteran leveraging over 20 years of proven experience in managing administrative, financial, and customer service operations. Adept at supporting over 1K personnel, while leading teams of 500 in a dynamic, fast-paced environment. Well-versed at providing advanced administrative support to executive leadership teams, managing highly sensitive and confidential information, and performing back-office and administrative functions.CORE SKILLS ● Financial Management● Office Management● Operational | Strategic Planning● Training and Development● Interagency Collaboration● Risk Analysis | Mitigation ● Cross-Functional Leadership● Customer Relations | Service● ADP KEY ACCOMPLISHMENTS● Oversaw annual operating budgets of up to/over $1.5M while managing risk, safety, and quality assurance. Leading to zero discrepancies on yearly audits.● Streamlined multiple training programs, facilitated over 10K hours of training, and established Personnel Qualification Standards for over 5K associates; Implemented new training and equipment maintenance programs.● Increased customer satisfaction and repeat business through a consistent resolution to issues ranging from tuition costs to protecting the company’s reputation