Michael Garrett Email & Phone Number

Sole responsibility for product backlog and coveying the product’s interoperability strategy for health systems and HIEs to the team through story mapping. Team lead and championed the company’s transformation to the agile development methodology. Collaborate with customers and stakeholders to differentiate product and return maximum value to customers as quickly as possible.• Lead cross-functional team and held ultimate responsibility for project success. Create and drive product roadmap for the interoperability strategy for health systems and HIEs. Collaborate with customers and stakeholders to differentiate product and return maximum value to company and customers as quickly as possible.• Facilitate on-site meetings with customers to understand workflows, identify pain points, and create efficiencies and improve the user experience. • Create interoperability platform with an imbedded interface engine and messaging for patient identify management (PDQ, PIX), document sharing (DIRECT, XDS.b), pharmacies (NCPDP 10.6), laboratories (HL7 v2.5.1), and radiology (HL7 v2.5.1) business partners.• Interoperability domain expert in both messaging and data standards. Monitor standard bodies and ONC initiatives in S&I Framework, Nationwide Health Information Network Exchanges, and certifications for EHRs and Meaningful Use Stage 2/3.

Provide consulting services to the product management team of a software company servicing the long-term post acute care market during a time of severe regulatory transition. Designed and managed the development of a point of care application which manages care tasks and allows bedside documentation via wireless touch screen device. Utilize Silverlight technology to maximize user experience and allow for automatic updates from a web server. Develop product plan to achieve CCHIT certification for an electronic health record minimize time to market by leveraging IHE profiles and open health tools. Developed designs for clinical document management, problem lists, and CCD generation.Created electronic assessment forms for therapist’s evalsuations utilizing InfoPath and Sharepoint.

Managed software development project deliverables and milestones. Validated test plans and documentation.Gathered user and system requirements; identified use cases, and developed the product designs for the Centricity Enterprise revenue cycle management team. Facilitated knowledge transfer to developers, testers, technical writers, sales, training, and support staff.

Set strategic vision for three healthcare software applications. Managed the cross department design teams, project schedules, and application standards. Presented software to senior management of prospective customers.

Planned and implemented the training and support phases for the implementation of electronic medical records, payroll, cost accounting, and consolidating financial reporting systems projects for a $2 billion company. Managed a nine-member internal help desk, which processed over 1,500 requests per month. Worked with technology vendors to insure service levels are either met or exceeded.

Oversaw all aspects of the customer support department for a software company specializing in long-term care. Completed authority of the patient accounting software including the prioritization and design of modifications. Provided systems implementation services for large new accounts and consulting services for existing accounts.