Michael Tomlin Email & Phone Number

Maryland, United States

Focused on enhancing operational efficiency and ensuring regulatory compliance through quality assurance initiatives. Responsibilities included leading Root Cause Analysis efforts to identify issues and implement strategic solutions to improve mortgage servicing processes. Collaboration with cross-functional teams resulted in streamlined workflows and reduced errors, driving continuous improvement. Leadership was provided by aligning quality assurance objectives with broader business goals. Additionally, peer coaching and mentorship fostered a culture of accountability and continuous development across the organization.

Maryland, United States

Review, analyze, research, and root cause analysis of various Capital Markets Loan Operations processes. Researches and analyzes data for process improvements and minimizes risk to Wells Fargo Reputation, Customer impact and Business Unit. Work closely with management, Home Lending Control, Home Lending Compliance, Home Lending Business Excellence, and Quality Assurance teammates to ensure consistency across Business Lines.

Maryland, United States

Managed a team of ten legal process specialists and paralegal employees for various mortgage servicing responsibilities. Land transactions, litigation, eminent domain, partial release, easement, mortgage legal description correction, small balance loans, principal and interest modifications, small business administration loans, and mail operations.

Charles Town, West Virginia, United States

Selling various mortgage products to consumers. Products included: Subprime mortgage, Reverse mortgage, Government mortgage, Credit counseling, and Realtor relationship management.

Maryland, United States

Assigned to Post Closing at Wells Fargo Home Mortgage. Handled mortgage deficiencies, salability issues, escrow holdbacks.

Norfolk, Virginia, United States

Worked in the combat information center (CIC) where they maintain displays of strategic and tactical information. Operating radiotelephones conveying information and decisions to the leaders on the front lines. Duties included: - Operating radar surveillance to identify enemy vessels and aircraft as friend or foe.- Serving as air traffic controllers for helicopters and jets.- Interpret and evaluate data presentations and making recommendations to supervisors.- Apply their knowledge of naval doctrine and procedures to CIC operations.- Provide their superiors with relevant technical information.- Recommending offensive or defensive tactics.- Shipboard navigation when underway and when entering port with the Sea and Anchor Detail.- Damage control work center supervisorSpecialties: electronic systems operator, navigation and plotting specialist, operations administrator and warfare operator.

Bachelor Of Science - Bs, Business Administration And Management, General, 3.75 Gpa

Activities and Societies: Alpha Sigma Lambda, Delta Mu Delta

Associate Of Science - As, Business Administration And Management, General, 3.5 Gpa

Activities and Societies: Phi Theta Kappa, Student Veterans of America