Michael Casey Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Naperville, Illinois, United States

Chicago, Illinois

-Provided operational support for all aspects of the ticketing process: Executed setup and website testing for all online purchase flows, back end setup for ticket package renewals and single game tickets, implementing new ticketing technology, large-scale venue organizational changes, among countless other projects-Processed payment and detailed reporting for hundreds of millions of dollars of regular season and postseason ticket orders through the ProVenue and Salesforce software… Show more -Provided operational support for all aspects of the ticketing process: Executed setup and website testing for all online purchase flows, back end setup for ticket package renewals and single game tickets, implementing new ticketing technology, large-scale venue organizational changes, among countless other projects-Processed payment and detailed reporting for hundreds of millions of dollars of regular season and postseason ticket orders through the ProVenue and Salesforce software platforms-Generated millions of dollars of sales by overseeing the back-end setup for the Group Sales, Flex Pack, and Special Ticket Offer programs-Managed Wrigley Field box office during events: directing box office staff, controlling live ticket inventory, and solving ticket scanning problems involving counterfeit tickets, secondary market orders, and miscellaneous technology issues-Extended excellent service to many high-level clients: celebrities, executive leadership, and current/former baseball players Show less

Chicago, Illinois

Indianapolis, Indiana

-Serviced customer accounts for hundreds of thousands of dollars of ticket orders for the highest attended team in Minor League Baseball for the 2016 season-Coordinated ticket programs such as consignment buying with outside businesses and created/operated promotional codes for online orders-Demonstrated excellent customer service to ticket holders on the phone, at the stadium, and at outside events around the Indianapolis area

London, United Kingdom

- Assisted sales team with rentals of over 50 sports, luxury, and supercars.- Provided pricing quotes, fielded calls, and processed paperwork for rentals- Managed social media platforms (Twitter, Facebook, Instagram), posting promotions and pictures to grow business and online presence- Worked with luxury brands, including: Ferrari, Lamborghini, McLaren, Aston Martin, Bentley, etc.

West Lafayette, Indiana

- Personally raised over $30,000 for Purdue University and their students for scholarships, grants, and facility upgrades- Cold called thousands of Alumni for our fundraising efforts- Participated in the Purdue Day of Giving, contributing to the University's $12 million fundraising total- Experience with sales tactics (rapport building, objections, asking/follow-ups, etc.)

Skokie, Illinois

- Worked with the Sales team to coordinate hundreds of customers moving across the country- Managed large, internationally imported shipments of inventory- Answered phone calls from potential customers