Michael Depolis Email & Phone Number

United States

Houston, Texas Area

Developing world class solutions for our clients in the ServiceNow and process related spaces. With 9 years of ServiceNow experience I can help craft solutions that maximize the value of your platform and solve real business needs.

Houston, Texas Area

I work directly with Fruition Partner's clients and prospects to structure solutions that will meet their goals. There is both art and science behind finding the right combination of services for people, process and technology to ensure success.

Greater Chicago Area

I worked with our clients to successfully improve their IT operations through strong process consultation and translated those process improvements to ServiceNow implementations. I had the please of guiding many organizations both large and small into greater efficiency and business alignment. I also conducted several forms of training including accredited ITIL Foundations training.

Department head with full responsibility for all IT infrastructure (servers, networks, telecom), the IT Operations group, and the Support Desk consisting of 5 direct reporting managers, over 40 staff members, and numerous contractors. Primary driver of several ITIL initiatives to increase efficiency and reduce service disruption. Some significant achievements include:*Utilized ITIL practices to reduce critical service impacts to historical lows, realize greater than 98% change effectiveness and achieve successful root cause analysis of over 98%, among other efficiencies*Realized cost reductions of over half a million dollars in 2008*Created and successfully managed to 13 million in operating and capital budgets*Improved Support Desk to achieve an average 4.6 out of 5.0 satisfaction rating