Michael Gordon Email & Phone Number

New York, United States

Queens, New York, United States

I am the program director for the College Access and Success Program (CASP) at Queens Community House.

New York, United States

Highly skilled professional college access and success counselor. Extensive knowledge and experience with financial aid and college applications. A former trainer of college access counselors. with additional experience in curriculum creation. Worked on moving in-person content to an asynchronous course.

Forest Hills

Forest Hills, NY

Queensborough Community College

The Collegiate Science and Technology Entry Program (CSTEP) is a New York State grant funded initiative designed to foster academic excellence for underrepresented or economically disadvantaged full-time college students majoring in the STEM fields (Science Technology Engineering Math) or licensed professions (i.e. allied health, social work, etc.) CSTEP.

Bayside, New York

Supervision of Student Success Leaders (peer mentors). Assist in creation and implementation of workshops for the success of students.Secure resources for workshops. Maintain budget of program on campus. Built relationships with other campus programs and resources such as ASAP, Student Learning Center, and CSTEPMaintain HR of program as it pertains to.

2 East 42nd Street, New York, NY

Supervise tour bus drivers and tour guides. (approximately 40 people) Monitor GPS tracking system for up to 18 double decker tour buses.Ensure timely departure of all buses.Maintain customer satisfaction through direct contact with customersAdjust bus routes based on street closures as they arise. File paperwork regarding timing of the buses and employee.

Facilitate Meetings. Participate in and Contribute to Professional Development Sessions. Data Entry. Apricot Data Tracking Software Expert. Support College Advocates, College Coaches, and Hub Supervisors. Maintain Communication with Program Directors. Maintain Knowledge of CUNY Support Programs. Network and Build Relationships with College Support Program.

Westbury, NY

Supervise tour bus drivers and tour guides. (approximately 40 people) Monitor GPS tracking system for up to 18 double decker tour buses.Ensure timely departure of all buses.Maintain customer satisfaction through direct contact with customersAdjust bus routes based on street closures as they arise. File paperwork regarding timing of the buses and employee.

Drive both flatbed and self loading tow trucks. Supervise several employees in multiple facets of the business. Produce Detailed reports. Interact with police personnel regarding seized vehicle. Assist in the operation of NYC Marshal vehicle auctions. Maintain organization between four separate teams. Maintain a handle of what is going on with all four.

Scheduled customer appointments.· Managed customer concerns and complaints.· Distributed and delegated workload and duties to technicians.· Worked with after-market warranty companies to ensure payment of repairs. · Extensive knowledge of repairs; explained completed work to customers.

Brunswick, Georgia

Scheduled customer appointments and service consultations.· Distributed and delegated tasks and duties to technicians.· Handled customer concerns and complaints.· Managed after-market warranty repairs payments. · Explained completed upgrades and repairs to customers.Helped the consumers explore and find suitable vehicle.· Researched and engaged other.

Brunswick, Georgia

Maintain bar budget, ensure bar remains fully stocked, create schedule and coverage of bar, file budget spreadsheet quarterly.

Bachelor Of Science (B.S.), Business

Bachelors of Science in Business

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Phi Theta Kappa National Honors SocietyStudy business administration with a GPA of 3.89.

Incomplete, Business Administration And Management, General

Activities and Societies: Criminal Justice ClubStudied Business Administration