Michael De La Rosa Mba Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Act as the business success/strategy expert in educating and advising clients on best practices and strategies to run a healthy user-generated-content program and get the most out of their investmentManage client health by identifying, documenting, and working with cross functional teams (sales, product marketing, product, technical success, services) to mitigate risk and increase client retention rates through client satisfaction/relationship managementAct as lead for broader… Show more Act as the business success/strategy expert in educating and advising clients on best practices and strategies to run a healthy user-generated-content program and get the most out of their investmentManage client health by identifying, documenting, and working with cross functional teams (sales, product marketing, product, technical success, services) to mitigate risk and increase client retention rates through client satisfaction/relationship managementAct as lead for broader account vision with other supporting functions (such as Account Managers, Technical Success Managers, Product, etc.)Leverage critical thinking to problem solve both client and internal scenarios to achieve client health/satisfaction Show less

Austin, Texas, United States

Austin, Texas

Accountable for process improvements, risk mitigation, client retention, team development and cultivation Partnered with executive leadership to develop and exceed company goals based on data analytics Increased customer loyalty over 25% by delivering service excellence through each customer interaction

Honolulu, Hi

Generated over 15% new business through targeted outreach from lapsed clients reports in our CRM databaseMentored 25 direct reports while helping grow their client base to achieve sales quotas over $1M per employeeCollaborated with senior leadership ensuring elevated levels of operations, financial success and sales profitability

Austin, Texas Area

Led strategic meetings with key decision makers, resulting in a 15% increase in customer engagement and a 10% boost in revenue through tailored marketing campaigns and growth strategies.Successfully launched an online reservation platform, increasing weekly reservations by over 20% and enhancing customer booking efficiency.Analyzed sales and inventory data to maintain food costs under 28%, contributing to a 12% improvement in overall profit margins by implementing effective cost… Show more Led strategic meetings with key decision makers, resulting in a 15% increase in customer engagement and a 10% boost in revenue through tailored marketing campaigns and growth strategies.Successfully launched an online reservation platform, increasing weekly reservations by over 20% and enhancing customer booking efficiency.Analyzed sales and inventory data to maintain food costs under 28%, contributing to a 12% improvement in overall profit margins by implementing effective cost control measures. Show less

Honolulu, Hi

Urakawa, Hokkaido, Japan

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Arts (B.A.), Language And Literature

Activities and Societies: Association of Latin America Students To build networks with individuals across Latin America and help out.