- Automated contact flows using AWS Lambda and Amazon Lex, allowing for personalized customer interactions. - Collaborated with AWS engineers to troubleshoot and resolve timeout issues that were affecting reporting. - Implemented cross account copy using AWS IAM to ensure secure handling of customer data in compliance with industry standards. - Coordinated application deployments across environments using Git and Jenkins for automation. - Led technical integration for Real-Time Rating Project, merging architectures post-acquisition. - Architected enhancements to the website, extending functionality and trained developers for rollout.

Project manager for several initiatives including online NFL and college stores, professional associations and healthcare related applications. Duties included proposal development and re-architecture of several high profile websites.

Key player in upgrading accounts receivable collection system for the State of Michigan from dumb terminals to client/server. Duties included Technical Architecture Planning, Disaster Recovery Specialist and Rollout Manager for over 280 PC's, servers and printers for a 3 site WAN.

Managed various restaurants that included fine dining steak house, casual fare and east coast style restaurant.