Call center Teams is a strategic sourcing resource for sales, service, human resources and IT departments. We use our review process and our analytics team, to increase revenue and improve productivity. Our processes and global network are used to source customers, people and products that reduce cost, improve efficiency and eliminate real-estate.SPECIFIC ACCOMPLISHMENTSTeam BuildingAs a strategic sourcing specialist, Michael Duncan has unique skill sets for building sales and service teams. To build teams that increase revenue and improve productivity, you need business development skills, strategic sourcing resources and recruitment techniques. We develop relationships, source, evaluate, and assess talent, transform a workforce processes & procedures, and use our network to source disruptive, displacement and replacement technology, Pipeline ManagementAs a Sr. Business Development Officer, I worked for an equipment & finance company for over a decade to build and manage a 400 million dollar pipeline to close. I also helped build CSM/ Merchant Bankers CRM system and manage the funnel activity. My roles was to get CEO’s to release their financial statements and personal network statement for the purpose of arranging financing for new equipment purchases. That was the most difficult prospecting I have ever done to date. Very few individuals get access to that kind of confidential information. I sourced that type of executive for over a decade. Merchant banker helped me to recognize a well-managed and poorly managed organization, created the qualifying process for building and managing a pipeline for conceptual and tangible products & services.
Listed skills include Strategy, Leadership, Recruiting, Call Centers, and 30 others.
