Michael Latta Email & Phone Number

Los Angeles Metropolitan Area

• Create and manage Okta user profiles
• Deploy and support MacBooks and Windows laptops
• Maintain and support Zoom conferencing

Los Angeles Metropolitan Area

Contracted to MMGY Global as a Support Engineer.

Los Angeles Metropolitan Area

• Utilize Cherwell ticketing system for all tracking of user issues and changes
• Assist users with first-tier support of Windows laptops and iPhones
• Troubleshoot document version issues within iManage
• Install firm-approved software for attorneys and legal professionals
• Manage user distribution groups via Active Directory

Omaha Metropolitan Area

• Provide first-tier technical support for multiple marketing and advertising agencies
• Troubleshoot and diagnose technical issues in a timely manner via phone and email
• Utilize Remedy ticketing system for all tracking of user issues and changes
• Create and support Microsoft Exchange mailboxes and distribution lists
• Escalate appropriate technical issues to their correct second support tier
• Ensure that corporate IT security policies are enforced at the user level

Greater Omaha Area

• Managed and maintained Apple and Microsoft devices for elementary schools
• Processed service requests for a variety of mobile and desktop devices
• Collaborated with school and administration officials for selecting IT solutions
• Coordinated system updates and new device implementation to adhere to district standards
• Resolved software and hardware issues through troubleshooting
• Educated staff and students on how to use technology effectively

Greater Omaha Area

• Contracted to Omaha Public Schools as a probationary technology technician

Greater Omaha Area

• Provided preliminary solutions for cardholder web issues
• Settled cardholder account issues in an immediate and efficient manner
• Identified potential issues with cardholder accounts and suggested preemptive actions
• Resolved cardholder account issues in an immediate and efficient manner

Greater Omaha Area

Temporary field organizer for the 2016 election.

Omaha

• Rotation-based internship that provided exposure to a wide variety of IT processes and practicesOnline Marketing
• Developed and maintained 20+ websites for major consumer foods brands
• Updated website databases for consumer aids like store locator, recipes, and new productsApplication Support
• Researched and developed company SharePoint sites and end-user documentation
• Performed EDI transfers between Conagra Brands and outside clients using Sterling B2B IntegratorSAP Data Warehousing
• Constructed and modified extract, transform and load (ETL) jobs using SAP Data Services Designer

Grand Island, Nebraska

• Monitored students using college property
• Reset student passwords, assisted with the use of Microsoft Word and PowerPoint, made sure that lab printer functioned properly.

Bachelor Of Multidisciplinary Studies

Areas of study: Information Systems, Business, and History

Associate Of Arts (A.A.), General Studies

Activities and Societies: Phi Theta Kappa