Michael Latta Email & Phone Number

Los Angeles Metropolitan Area

• Create and manage Okta user profiles• Deploy and support MacBooks and Windows laptops• Maintain and support Zoom conferencing

Los Angeles Metropolitan Area

Contracted to MMGY Global as a Support Engineer.

Los Angeles Metropolitan Area

• Utilize Cherwell ticketing system for all tracking of user issues and changes• Assist users with first-tier support of Windows laptops and iPhones• Troubleshoot document version issues within iManage• Install firm-approved software for attorneys and legal professionals• Manage user distribution groups via Active Directory

Omaha Metropolitan Area

• Provide first-tier technical support for multiple marketing and advertising agencies• Troubleshoot and diagnose technical issues in a timely manner via phone and email• Utilize Remedy ticketing system for all tracking of user issues and changes• Create and support Microsoft Exchange mailboxes and distribution lists• Escalate appropriate technical issues to their correct second support tier• Ensure that corporate IT security policies are enforced at the user level• Provide end user with a simplified explanation of their technical issue and necessary next steps

Greater Omaha Area

• Managed and maintained Apple and Microsoft devices for elementary schools• Processed service requests for a variety of mobile and desktop devices• Collaborated with school and administration officials for selecting IT solutions• Coordinated system updates and new device implementation to adhere to district standards• Resolved software and hardware issues through troubleshooting• Educated staff and students on how to use technology effectively

Greater Omaha Area

• Contracted to Omaha Public Schools as a probationary technology technician

Greater Omaha Area

• Provided preliminary solutions for cardholder web issues• Settled cardholder account issues in an immediate and efficient manner• Identified potential issues with cardholder accounts and suggested preemptive actions• Resolved cardholder account issues in an immediate and efficient manner

Greater Omaha Area

Temporary field organizer for the 2016 election.

Omaha

• Rotation-based internship that provided exposure to a wide variety of IT processes and practicesOnline Marketing• Developed and maintained 20+ websites for major consumer foods brands• Updated website databases for consumer aids like store locator, recipes, and new productsApplication Support• Researched and developed company SharePoint sites and end-user documentation• Performed EDI transfers between Conagra Brands and outside clients using Sterling B2B IntegratorSAP Data Warehousing• Constructed and modified extract, transform and load (ETL) jobs using SAP Data Services Designer• Utilized BMC Control-M for batch job monitoring and troubleshootingNetwork Services• Collaborated on evaluating switch and router use for company

Grand Island, Nebraska

• Monitored students using college property• Reset student passwords, assisted with the use of Microsoft Word and PowerPoint, made sure that lab printer functioned properly.

Bachelor Of Multidisciplinary Studies

Areas of study: Information Systems, Business, and History

Associate Of Arts (A.A.), General Studies

Activities and Societies: Phi Theta Kappa