Michael Marinucci Email & Phone Number

San Francisco, California, Us

* Script automated actions in apps such as Asana, Google sheets, and Zendesk utilizing JavaScript, JSON, and webhooks in order to increase efficiency and speed of work while reducing manual labor* Fully admin our instance of Zendesk for internal ticketing requests: creating and managing all triggers and automations, forms and fields, groups and agents for three departments; led effort in training and assistance to launch new instance of Zendesk for additional Dept* Perform all IT off-boarding responsibilities, including archiving primary accounts, turning down additional SaaS accounts, revoking software licenses, and managing company hardware* Complete monthly license-count audits as well as scheduled app account reconciliations in order to keep license pools current and to true-up accounts for renewals* Run larger cross functional and collaborative team projects, such as creating, maintaining, and transferring new-hire default tooling matrices so that required new-hire tooling is documented for future automation* Collaborate closely with intra- and inter-departmental teams to confirm tooling approvals and provisioning details are correct, for example, as well verify that current automations perform successfully* Provisioned primary and additional SaaS accounts for weekly onboarding classes consisting of an average of 30-35 full time employees, interns, contractor, and service providers (trained and transferred to the Support team)

San Francisco, California, Us

• Assist and support over 1100 employees in ten global offices on a team of four Support Specialists• Resolve technical issues with serialized hardware and peripherals as well as with a myriad of software and cloud-based tools• Co-Create new accounts and assist with onboarding multiple new hire classes weekly• Provision license requests and have previously assisted with audits• Cross-collaborate with other IT teams as well as with other stakeholders outside of IT in order to help determine, clarify, and streamline new or updated onboarding, approval, and provisioning processes• Perform ongoing training and coaching for interns and existing teammates• Draft reference documentation such as troubleshooting AV systems, running events, and system and process guidelines• Draft IT procedural and instructional documentation for both our IT Support team as well as for all company employees to follow• Co-facilitated trainings for new IT Support and IT A/V Support Specialists to guide them into their roles by building out training materials and functional onboarding projects

San Francisco, Ca, Us

* Resolve employee issues and requests via Freshdesk tickets and in-person assistance* Utilize Active Directory, Okta SSO, JAMF Pro, and G-Suite to create and edit accounts and groups in order to successfully onboard, maintain, and terminate employees* Configured and maintained Apple Diagnostics Server for in-house triaging of company Apple hardware* Troubleshoot and maintain A/V conference-room hardware running Google Hangouts Meets* Manage employee software licenses and mobile phone lines following a quarterly true-up schedule* Brought in over $15K in revenue back to the company in less than one year through Phobio equipment buyback program

Cupertino, California, Us

* Restore customer relationships through device troubleshooting and educational opportunities* Repair Apple desktop and mobile devices as certified Mac technician* Utilize Apple Service Diagnostics, diagnostic modes, and other tools such as Terminal, Disk Utility and Activity Monitor to troubleshoot and resolve system issues* Experienced with system restores and installs through local and networked means* Utilize internal ticketing systems to create, update, track, and close repairs* Lead team trainings and support individual learning opportunities as a mentor* Troubleshoot internal networking systems and hardware used for servicing and repair

Cupertino, California, Us

* Utilized internal ticketing system to file and maintain bugs and enhancement requests, build new and maintain existing testing suites, schedule client testing and outline larger tasks across multiple unreleased operating systems* Configured multiple devices with daily builds and software patches to test client against fixes* Authored client feature test plans that outlined testing scope and cadence* Triaged client UI automation using a results web interface, and escalated failures to the appropriate teams* Lead Client Eval team in ad-hoc testing and sign-offs of significant blocking or performance bug fixes to be presented at milestone bug review panels* Supported team of three contractors with daily device configurations and testing plans* Utilized Sublime and Git to modify existing automation XML scripts and push commits to the Eval team repository that allowed individual feature test cases to be run locally in order to increase triaging efficiency

Cupertino, California, Us

* Attended to customer concerns while troubleshooting their mobile devices and presented solutions that satisfied both customer needs and company policies*Created and communicated operational and educational information to our team of over fifty members* Maintained and taught visual standards as a member of the ‘Family Room Visuals’ team* Cofounded and ran ‘Buddy System’ orientation into the Family Room for new hires* Supported Genius team in the Mac Queue, multi-tasking between customer queues

Production Sound RecordingPost ProductionAudio ProductionSound DesignAudio Engineer

As an independent contractor, I tour global citizens, American and international alike, throughout the streets of downtown San Francisco along the Embarcadero.

London, Kentucky, Us

*Utilized Sitecore Content Management System to port production information from old database over to new database for Camelbak Products with the Evolution Bureau*Produced Sitecore CMS user manual for Camelbak Products staff as well as assisted in CMS trainings over conference-calls with the Evolution Bureau*Mapped three-dimensional objects for an online Nike flash app with the Evolution Bureau*Created complex MS Word document templates for project manual with VDK Architects

*Successfully managed small office for two holistic licensed Doctors of Osteopathy who specialize in the cranial field*Efficiently organized office detail and finished incomplete and lingering projects started by previous office managers*Maintained confidential patient medical records in both paper charts and digital formats using MacPractice software*Prepared and submit electronic and paper insurance claims, federal and private alike*Synchronized up to three daily doctor schedules in both digital and paper formats*Established and maintained healthy relationships between patients, doctors, and insurance companies by communicating data and resolving concerns

*Created, tested, and prepared plant-based lunch recipes twice a week for an average of 150 students, in cooperation with the NY Coalition for Healthy School Food*Assisted Pastry Chef in making and restocking fresh vegan desserts such as fruit pies, cakes, assorted ice creams and sorbets, and other specialty pastries*Prepared raw dishes such as enchiladas using macadamia cheese, raw ice creams using soaked cashews and coconut meat, and raw parfaits using nut creams, dehydrated fruit, and dehydrated granola*Prepared all necessary produce and food items needed for brunch and dinner shifts*Executed daily salad and dessert dinner line for up to 250 patrons*Created and prepared daily amuse-bouche to be offered during dinner shifts

New York, Ny, Us

*Aided one-to-one student in completing daily tasks assigned by teacher*Assisted teacher with daily assignments and classroom activities*Assessed student’s behavior and implement collaborative behavior plan*Promoted positive and healthy learning environment

*Supported teacher in classroom for children with autistic spectrum disorders and emotional disturbances*Managed classroom of up to ten autistic students and three aides in teacher’s absence*Administered Applied Behavioral Analysis (ABA) to promote positive behavior and functional language while reducing negative conduct*Performed additional occupational, physical, and verbal trainingAided children in obtaining daily life skills such as independent dressing, feeding, and toileting*Assessed behaviors of students with autism and then designed and implemented a wide range of individualized behavior programs according to students’ Individualized Education Programs (IEP)*Educated parents in home techniques and program follow-up*Participated in successfully achieving NAEYC accreditation*Co-conducted parent-teacher conferences*Utilized Engelmann's SRA reading program to increase individual and group reading and response times.

*Operated the cash register and credit card machine, as well as expedited all in-store, phone, and internet (Seamless Web) orders*Executed daily monetary responsibilities such as cashing-out and ringing up cash, credit card, and internet totals*Maintained daily upkeep of the storefront including bussing of tables, restocking utensils and drinks, and cleanup after closing

Bachelor'S Degree, Audio Production And Engineering

General Education

Certificate, Certified Professional Health-Supportive Chef

Music Business, Computer Science