Michael Ferry Ccsm, Cxp Email & Phone Number

Washington, Dc, Us

Sunnyvale, California, Us

I build conversational AI assistants to serve as your extra team members—helping small businesses stay on top of customer questions and build rapport, providing 24/7 support, and ensuring you never miss an opportunity, even when you’re short-staffed. Use in your existing marketing to increase your lead generation and lead qualifiation. You can even book appointments with email, FB and Whats App.

Washington, Us

Tailored consulting solutions that help customer success leaders and teams reduce churn and increase revenues. Also, providing fractional CS leader and IC support to SaaS organizations of all sizes.Crafted a clear vision and guided QVC, CarParts, Slick-Deals etc., toward success by aligning capabilities with desired outcomes. Fueled innovation by challenging norms and fostering new behaviors, resulting in notable expansion of product usage. Facilitated value realization by simplifying complex journeys and removing perceived blockers, driving swift adoption and widespread engagement across stakeholder teams.

San Francisco, Ca, Us

Full-Stack Observability Platform that empowers engineers at every stage of the software lifecycle to drive faster resolution, accelerate planning cycles, cut change failure rates, and speed release frequency.Ventured into uncharted territory, reshaping Enterprise relationships with a customer-first approach. Implemented a customer results strategy for PBS, Warner Media, Sinclair Broadcasting and Insight Global, to measure success and deepen connections. Empowered stakeholders through insightful assessments, fostering a culture of continuous growth and unparalleled value delivery

Washington, Us

Tailored consulting solutions that help customer success leaders and teams reduce churn and increase revenues.Pioneered a transformative approach to implementation, focused on empowering customers to envision their path to success. Challenged customers to overcome barriers and redefine success through a collaborative process, fostering a culture of innovation and continuous improvement. Championed a collaborative and co-creation approach to software migration, driving widespread engagement and safeguarding existing revenue streams.

Ca, Us

► "Rediscovering Customer Success"Reviews from CS/CX Leaders - https://5ecb6891f40e0.site123.me/praise-for-rediscovering-customer-successVincent Manlapaz CS Leadership Interviews https://5ecb6891f40e0.site123.me/

Arlington, Va, Us

Independent ecommerce shopping guarantee that inspects and verifies merchant identity, financial stability, and ability to honor their sales terms and conditions for major brands such as Reebok, Jelly Belly and small boutique retailers across the globe. Revolutionized the onboarding experience as a player/coach, guiding teams through a comprehensive program to address customer expectations and drive ecommerce conversions. Expertly navigated messaging misalignments by leveraging customer feedback, resulting in a notable shift in sentiment and revenue trajectory. Transformed the business review process by championing a customer-driven model, correlating value to outcomes.

Bethesda, Md, Us

Introduced a comprehensive CSM onboarding program, swiftly integrating new hires and preparing them to manage accounts effectively by identifying gaps and implementing high-value training segments in integrated technology and data management Championed a one-to-many engagement program, enriching customer experiences and value perception through interactive workshops and webinars. Embraced a human-centric approach, facilitating personalized interactions and platform customization to drive immediate adoption and value realization.

Us

► Partnered in creation of first subscription-based Loan Officer online training portal.► Developed Training syllabus for mortgage professionals that helped 1500+ broker start-ups open their door and drive new revenue share program.► Originated retail and wholesale mortgage loans across the United States through a chartered bankSupported 1500+ Brokers nationwide Strategic Planning, Business Development, Sales Leadership/Training, Relationship Management, Compliance/Regulations, Product Knowledge, Marketing Support

Walnut Creek, Ca, Us

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► Debt Directors is a for profit organization dedicated to helping people find affordable housing. ► Part of Debt Directors mission is to help low and moderate income families buy homes by offering delinquent debt assistance. ► Buyers who are qualified for an FHA loan but don't have the money for debt payoff are eligible to apply for Debt Directors debt assistance.

Atlanta, Ga, Us

Randolph Afb, Tx, Us

► Executed first Air Force Base survival equipment training program for the 96 Bomb Wing Dyess AFB ► Graduated multiple pilots and crews for B1-B, KC -135 and B-52 aircraft.

Professional Certification In Customer Results Principles And Strategies

Bs Information Technology, Rich Media | Interactive Ux | Multi-Media

Master Internet Marketing