Michael Flathers Email & Phone Number

100 Independence Way, Danvers Ma 01923

Oversee all aspects of Transportation Department operations.

Danvers, Ma 01923

Support Shredding company Program Director managing employees and operations management.

Burlington, Ma

1 - MD Scheduler / 'Schedule Re-Design Project' team member. Institution-wide 'Lean Management' inspired 'Access Improvement Initiative'. Incorporating several multi-discipline, cross-department concurrent projects: 'Appointments On-Demand', Access Centers, & Schedule Redesign.+ I earned the team's highest assessment score of 96%. + Project was highly successful: closed ahead of 'Go-Live' deadline by 16%, and 20% under budget.2 - Project Analyst. Tasked to 'Kick-start' the stalled RTS 'Real-Time-Scheduling' project. To institute Lean-inspired improvements within RTS, I worked with 43 clinical departments. In-department observation & data gathering & reporting from 'Gemba-walks'. Viewing patient-facing procedures, monitoring scheduling & follow-up processes. Also to reveal - then correct non value-added steps. I also identified processes toward replicating procedural 'best practices'.+ Project was continued by in-house personnel. The initiative(s) succeeded in all four major goals: + Improve patient access, safety & satisfaction / survey results.+ Increase physician access and skill utilization.+ Wide-range efficiencies in scheduling, ease of booking, tracking & reporting. + Increase colleague morale & efficiencies in patient assistance.Within the Registration & Scheduling (R&S) Dept., our team restructured medical care provider schedules (MD's, PA's, RN's, etc.). Improvements we made directly \lead to more efficient medical coding & billing procedures. We incorporated efficient patient flow designs & updated provider availability / productivity metrics. We drastically reducing (by 95%) allowed appointment type codes. The integration of our newly designed schedules went 'seamlessly'; without disrupting scheduled patient appointments or live physician schedules. We worked closely with over 50 clinical and non-clinical departments. + Extraordinary focus, planning, communication, cooperation & teamwork drove efforts that succeeded with superlative results

Danvers, Ma 01923

Built and maintained sole proprietorship financial services practice.Earned prestigious 'Mercury Award' for fast start-up and initial growth.Nurtured loyal client base; 65% built through client referrals. Built solid reputation for client service and integrity.Licensed and registered to conduct business in MA & NH. Service primarily utilizing ongoing comprehensive, written Financial Plans toward:● Establishing baseline and monitor General Financial ratios.● Gain maximum advantage of ALL Employee Benefits Plans and Options available.● Ongoing monitoring / tracking, re-evaluation, & reallocation of investment portfolios.◆ Create obtainable goals by integrating the 'Six Areas of Financial Planning':♦ Cash flow & Budgeting / Savings & Spending plans, Cash reserves, Debt management ♦ Life & Disability Insurance: Variable Universal Life, Term Life, Disability and Long-Term Care♦ Investment building strategies, risk tolerance adherence, and ongoing portfolio management ♦ Tax overview, strategies, investment impact, employee benefits plans, & ongoing monitoring♦ Retirement Planning: Employee Plans, Pensions, Fixed & Variable Annuities, IRA, SEP, . 403(b), 457; including Accumulation AND Distribution options♦ Estate planning, (Coordination with Legal Advisers), Insurance policies & Wealth transfer, . Charitable Giving

Nashua, Nh

Rapidly growing hybrid IT start-up company.Reported to Director of Marketing.Designed and implemented operational environment: Order flow, finished product inventory, final order configuration, warehouse / shipping / receiving.Oversaw real-time delivery of shipments across North America.Facilities management.

Watertown, Ma 02472

Cut employee absenteeism 18%.Supervised varied combination of production functions in supportof highly dynamic sales environment.Integrated multi-lingual, multi-cultural workforceincreasing quality and productivity.Seamlessly mantained production and shipment throughcorporate buy-out and a complete facility move.

Wilmington, Ma 01887

Won two Corporate Quality Awards.Reduced freight costs of high priority (overnight and same-day) orders by 91%.Improved order process turnaround times; cut input to shipment time by 20%.Developed highly successful ‘Quality Chasers’ process improvement program.Earned three promotions in five years.