Diamond System Test, Release And Sustaining Manager
Motorola, Inc., Freescale Semiconductor, Inc.
Austin, Texas
Managed 24/7 DIAMOND world wide manufacturing data warehouse operations and worldwide team of 14 sustainers of Teradata DB ETL using Unix scripts, PERL and IBM DataStage. Team kept four hour Service Level Agreements for three years. Led team to deliver monthly SW kit builds, releases/patches, release notes, processes and process improvement. Managed team in SW development, build, deployment processes and process improvement• Designed, developed and deployed set of data warehouse and ETL monitors without support of additional servers. Monitors implemented functionality to enable detection of issues before they became critical and avoided all capital expenditures and additional expenses on the departmental P&L.• Implemented rigorous Release kit build processes. Worked with developers to create process for the release kit builds, release notes and methods to validate that noted changes were in the release. Errors in adding changes to the release kit dropped and probability of functional kits increased.• Built Operations Support Team. Educated team in proper sustaining and support practices and procedures. Team life work balance went up, errors in problem resolution went down and time to acknowledge and resolve issues were met within SLAs for three years.