Michael G. Email & Phone Number

Greater San Diego Area

• Execute operational tasks within company procedures to mitigate shrink and stayed continuously under 1% shrink, ranking #2 in my district.• Interviewed and hired prospective employees according to team needs. • Analyzed sales results and key performance indicators to locate performance gaps and implement process improvements. Ranked #6 in Market for leaderboard rankings measuring 6 KPI’s for 2023.• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.• Launched Costco initiative to open the fourth T-Mobile stand-alone location in the nation within Costco. Help build SOP for future location launches.• Assisted in recruiting, hiring, and training of team members. Managed a team of up to 24 employees in the two locations I simultaneously led.• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Maintained a customer experience score in the Top 10% of my region for 2023.

Southern California

• Hired 54 employees in 5 months with a 96% training graduation and 6-month retention.• Supervised and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.• Developed, administered, and evaluated applicant tests through Kenexa and workday.• Identified staff vacancies and recruited, interviewed, and hired applicants in 5 districts across the southern California market.• Developed strong candidate pipelines by leveraging social media, job boards, and networking events. Held 2 hiring fairs for inland empire markets resulting in 23 employees hired and retained.• Met with managers in person and virtually to discuss vacancies, applicant qualifications, and characteristics of top candidates.

San Diego, California, United States

• Multi-unit leadership role supporting Merger and Acquisition.• Gathered data pertaining to customer needs to identify, predict, interpret, and evaluate system requirements for 13 locations in San Diego.• Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.• Developed departmental objectives, policies, procedures, and strategies.• Trained team members on new tools and techniques for efficient integration management of Sprint brand.

Greater San Diego Area

• Took location from concept to realization launching 5th location in California in August 2010.• Trained and developed a team to execute mobile store vision, delivering an unbiased experience in resolving customer's wireless needs.• Executed sales and operational activities, producing results that met or exceeded business plan achieving 103% to PNL goal in first 90 days.• Established and maintained proactive human resource functions, complying with labor regulations.• Recruited team members for maintaining adequate staffing levels according to projected sales.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Economics