Michael G Hall Email & Phone Number

Melbourne, Victoria, Australia

Available for short engagements helping you implement or improve your problem solving practices

Melbourne, Australia

Drive improvements in problem solving and reduce major incidents.

Melbourne, Victoria, Australia

Melbourne, Australia

Improve the quality of problem management across the bank. Engage with subject matter experts in service asset teams and with vendor partners to investigate and solve problems with enterprise level systems. Provide thought leadership and subject matter expertise in problem management to support NAB's target end state: To meet or exceed industry best practice problem management capabilities.

Melbourne, Australia

Recently presented a successful business case to the CIO to demonstrate the value of problem management. Obtained funding for an additional incident manager to allow me to focus exclusively on resolving problems.Now implementing an effective problem management function with a mandate to make a significant improvement in the stability and effectiveness of the business services provided by Information Services. Target:25% reduction in major incidents in 2015 versus 2014

Melbourne, Australia

Run major incidents as part of a team and drive the implementation of effective problem management.Took over and resolved a significant backlog of unsolved problems, leading to improved stability in information services during the 2014 end-of-financial-year 'crunch' period

London, United Kingdom

A global program has now been formulated, in response to an internal audit review, to extend the controls over system privileged access from Singapore to a global solution. This two year program is aimed to reduce risk by only permitting access for approved and essential purposes, implement better tools for system management and improve automation to reduce repetitive and tedious work for system administrators.

A high profile role as project manager delivering new privileged access controls in Singapore and then globally, including both the procedures and the systems required. This project is aligned with a consistent theme in recent years of ever-tightening regulatory requirements for IT operations in the finance industry.This was an opportunity to build on my recent track record delivering improvements in IT operations processes, especially when this involves organisational change, at the same time leveraging my global and APAC regional experience.This project was delivered on time and under budget, while fully addressing the specific regulatory erquirements. A comprehensive communication process enabled all staff to properly understand and accept the controls. The operational impact was minimised through detailed engagement with both the systems administrators and their stakeholders in delivering effective operational support to the APAC business.

Based in London, this role in IT Infrastructure for Deutsche Bank AG focuses on the investigation and elimination of problems that have caused or may cause incidents impacting production systems in any of DB's global data centres. From ITIL v3: "The primary objectives of Problem Mangement are to prevent incidents from happening and to minimise the impact of incidents that cannot be prevented."As one of the global leads of an ITIL aligned process (the others are Incident, Change and Configuration at present), it is a Director level role that is part of the Global Production Control management team.

Overall responsibility for IT Infrastructure for Deutsche Bank in Australia and New Zealand. Delivery of support and service desk for all staff, as well as trading floor support, market data, messaging, data centre services, voice and data networks, database, UNIX and Windows server support and security. Provide leadership, support and development for all teams involved in supporting the business goals of DB through technology.Member of the Asia Pacific regional management team, reporting to the Regional Head of IT Infrastructure in Singapore as well as the ANZ COO of DB. Member of the global extended management team for Enterprise Services.

Head of Enterprise Services is responsible for data centres, server infrastructure, data and voice networks. Retained responsibility for dedicated Infrastructure services for Deutsche Asset Management Australia.

IT Manager and IT Infrastructure Manager, Deutsche Asset Management (Australia), beginning with Axiom Funds Management’s incorporation and sale to Deutsche Bank and continuing to run IT Infrastructure for Asset Management as part of DB Australia

Create separate IT systems and support teams to prepare Axiom for privatisation and sale. Established application and infrastructure teams, split networks, migrated systems to standalone Windows infrastructure, established legal contracts, licences and vendor support, and in general did everything to enable Axiom to function as a stand-alone entity

Master Of Business And Technology, Business Administration, Management And Operations, Distinction

Graduated with a Distinction average, July 2012. The MBT course at the Australian Graduate School of Management at UNSW is a great course.

Bachelor Of Music, Percussion Performance