Michael Getu Email & Phone Number

Addis Ababa, Ethiopia

• Holding high levels of professionalism and Deel products knowledge.
• Using a consultative and empathetic approach in delivering customer support resulting in a great and positive customer experience.
• Efficiently working through incoming messages and tickets via chat, email, and writing feedback for internal help center articles and providing user feedback on improvement areas.
• As a CSS, demonstrate strong ownership in problem resolution for both product and technical issues and questions by making the best efforts to investigate, troubleshoot, share knowledge, and proactively communicating.
• Consistently learn the Deel platform, keeping up to date with product features and changes.
• Establish open communication with internal team members and business operations to identify risks or opportunities, and help optimize and improve support workflows.

Addis Ababa, Ethiopia

• Provide quality and efficient technical support to external and Internal customers on different Core systems products by troubleshooting and resolving support inquiries reported by Customers through support tickets and.
• As a subject matter expert, I develop training materials, facilitate and conduct training on various products to Customers and new hires and maintain Knowledge base materials on our internal KB to empower CS agents and.
• Analyze and help shape existing processes that directly impact customer support experience by contributing ideas, suggesting creative ways of enhancing functionality, optimizing support workflows, help in building the.
• Properly maintaining records of customers' issues and their resolution process, and reporting on emerging trends, customer feedback, and feature request and team performance then communicate clearly to management and.
• Manage and resolve complex user issues and large number of incoming support requests effectively and efficiently across multiple support channels.
• Act as liaison between the customer and other departments and participate in cross-functional collaboration with other departments such as software development, project and products team, and work closely with the team.

• Gain a thorough understanding of our products, stay current on them, and extend daily support on our Core banking system, Oracle Flexcube 12.2, related to issues on different modules like Loan (Retail Lending), current.
• Troubleshoot and debug system issues on Windows and macOS Environments.
• Recording Bugs on systems, logging Feature requests, and effectively communicating the same to the development and design team.
• Manage a large number of incoming support requests effectively and efficiently on a daily basis.
• Recommend solutions and guide users through new and existing features and functionalities.

Addis Ababa, Ethiopia

Addis Ababa, Ethiopia

Addis Ababa

Answer general questions related to the use of Sketch (SaaS product) in a professional environment: Library management, assets creation, Symbols maintenance, and other tasks derived from UI/UX design and how they’re handled with Sketch. Efficiently manage a high volume of inbound communications with a focus on quality, playing a major role in contributing.

Addis Ababa, Ethiopia