Michael Mayer Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Championing the successful execution of cyber security projects, focusing on clear communication, user experience, and efficient outcomes.
• Serve as the primary communication liaison for the Global Information Security Team across all IT groups and corporate communications, ensuring a positive user experience and timely delivery
• Drive the integration and implementation of GenAI and AI solutions, in M365 and SIEM environments, enhancing operational efficiency and user engagement
• Efficiently manage the Security Operations Center (SOC), overseeing over 8,750 investigations and 1,900 escalations annually, maintaining an impeccable record of zero cyber incidents
• Act as the central implementation lead for the GIS Team, coordinating across IT groups to ensure seamless user experience and prompt delivery

Charlotte, NC

• Managed a team of 10 FTEs and ~12 Contractors for global support across cloud infrastructure, security, and IT incident mgmt
• Responsible for monthly updates to IT Leadership focusing on KPIs
• Successfully implemented and managed the Security Operations Center (SOC) through external vendors, establishing robust communications to improve security monitoring and response
• Directed strategic patching and upgrades, achieving an 80% reduction in risk through targeted vulnerability management
• Led the team to achieve an 86% reduction in obsolete OS, significantly lowering associated risk factors
• Enhanced IT operations by leading incident resolution and problem management

Charlotte, North Carolina, United States

• Led a management team of 3; with >50 IT professionals supporting over 10,000 employees across 75 sites across North, Central and South America
• Championed client engagement and direct communication, aligning end-user services with corporate strategy to boost client satisfaction
• Managed a comprehensive hardware strategy, overseeing a mix of new purchases and lease programs for PC refreshes, handling an annual spend of ~$1.5 million
• Led a team managing ~1,300 monthly tickets, significantly reducing open and aging tickets by over 50% through root cause analysis and knowledge sharing
• Spearheaded the corporate remote work policy during the pandemic, ensuring business continuity through strategic use of Microsoft platforms and technologies

Charlotte, North Carolina Area

• Led a SaaS Data Analytics platform development, focusing on customer-driven solutions to enhance equipment efficiency, yield, and reduce downtime
• Responsible for new product development, value roadmap, go to market strategy, competitive analysis, product life-cycle management and partnerships
• Prioritize and organize numerous projects across multiple teams in a fast-paced, agile environment.
• Gather insights and user feedback to inform future enhancements to the product, and present that feedback to the development team and leadership
• Lead a team of 10 with prioritized feature backlog and design elements to be developed and delivered to internal and external customers.

Charlotte, North Carolina

• Led Discovery and Framing process to help develop and iterate product roadmaps, with clear tactical backlog and strategic backlog for digital product solutions
• Pioneered new business models and digital strategies, ensuring innovative solutions align with customer value creation and market demands
• Fostered key customer relationships, driving the adoption of new technologies and helping businesses understand the impact of digital solutions with sales engagement as my area of focus
• Led customer engagement initiatives, including rapid prototyping, to focus on value generation and assess product potential from design to development

Charlotte, North Carolina

• Managed the branch’s 41 employees, 900+ customers, financial obligations, and $11M sales revenue
• Grew the Charlotte Branch from bottom 15% in NA to a top 3 Branch in 2 yrs. based on Revenue growth and increased branch service base by 10%
• In charge of the Southeast Region’s STEP and TOPS college trainee programs
• Design and present all marketing and sales initiatives for the branch
• Prepare and deliver all monthly KPIs, Growth Reports, and Annual Budget presentations
• Serve as Office Safety Director, responsible for all safety training and safety committee meetings

Greenville, SC

• Managed the branch’s 18 employees, 400+ customers, financial obligations, and $6M sales revenue portfolio
• Facilitated branch rating growth from 22nd place to 2nd place in the National League Standings in 2 yrs. and increased branch service base by over 20%
• Top 10 Sales Representative for the East Region in 2013 and 2014, placing in both Service and Repair
• Participated on the Sales Committee at the Georgia Tech Research Innovation Center, a collaboration of nominated individuals selected to create new products and solutions
• Successfully piloted and revised designs and security solutions for Destination Dispatch kiosks.
• Selected to the team to plan Thyssenkrupp’s adoption and implementation of CRM software

Charleston, South Carolina

• Managed all 250+ customer accounts and sales goals for the remote office, a subset of the Savannah branch
• Top 25 Sales Representative for the Southeast Region in 2010 and 2011, placing in both Service and Repair
• Worked directly with building owners, managers and chief engineers
• Gained responsibility for all accounts receivable
• Completed Achieve Global SSD III and Customer Centric Sales training

Greensboro/Winston-Salem, North Carolina Area

• Sold service contracts, repairs, and full modernizations to customers with existing elevators and managed territory with 200+ customers.
• Top 25 Sales Representative for the Southeast Region in 2009, placing within the first year
• Expedited initial field training from the expected 6-month training to a more efficient 3-month training
• Completed Achieve Global SSD I and SSD II Sales training