Michael Groover Email & Phone Number

Mclean, Va

Centreville, Va

Providing services to small to mid-sized commercial and non-profit companies, including development of technical requirements, proposal evaluation, implementation planning, business process improvement and infrastructure management/monitoring.

Memphis, Tn

Managed City of Memphis data centers for IS, Fire, Library, MHA divisions and supporting Police with a staff of six IT specialists. We supported the city’s 350+ physical/virtual servers, 4 Active Directory forests and infrastructure to provide services to over 7000 city employees, in addition to the citizens of Memphis, TN. The team provided technical support for the evaluation and implementation of new technology for city divisions. Lead successful transition to new vendor at end of contract.

Elkridge, Md

ACCOUNT MANAGER Provided IT program management expertise to Maryland Governor’s Office for Children and Maryland Motor Vehicle Administration contracts. Developed project schedules and managed staffing levels for projects requested by the customer. Prepared customer invoices and monthly budget forecast reports for Maryland IT team tracking $600,000 in monthly revenue.COMPUTER OPERATIONS DIRECTOR • As Solutions Architect for new market development in the field of Identity card & Driver’s License card production and issuance solutions, managed technical subcontractor selection and roles along with participation in proposal preparation/review and the oral presentation of proposals.• Established process to review system configurations in order to document and validate applications environments across customer’s production and pre-production environments, containing over 200+ servers, to track changes and allow for consolidation planning.• Developed and managed project plan, for application validation strategy and testing during Datacenter migration, during transition in phases of new contract.

Germantown, Md

NETWORKING DIRECTOR Provided oversight of network management, security, planning and coordination for networks supporting the Department of Education’s Common Services for Borrowers Program. Partners operating these networks include ACS divisions, Perot, EDS/HP and the Department of Education. The diverse network spanned 7 data centers and 5 call centers.COMPUTER OPERATIONS, DIRECTOR • Developed project plan and led shutdown activities for the closure of the ACS Rockville data center. Plan completed on schedule, avoiding lease penalties associated with lease extension in excess of $250,000.• Coordinated all ACS tasks to effect smooth transition of datacenter operations from ACS Rockville datacenter to US Department of Education virtual data center.• Coordinated day to day operations, to ensure services met or exceeded contract requirements and managed service level agreements. Reviewed and approved data center change requests for network, systems and application. Approved data center expenses for Rockville data center – (8.4 million annual). • Managed compliance and support for SOX, FISMA, C&A and customer financial audits/reviews.• Coordinated development of Disaster Recovery plans for tabletop and annual testing for the enterprise solution and interfaces supporting 5 call centers and 7 datacenters.SYSTEMS CONSULTANT Led application support team maintaining the production application environments, while meeting performance and security service levels. Managed Disaster Recovery planning for tabletop and live annual testing for web based applications. Developed and managed project schedules for the implementation of new infrastructure and applications.

Fairfax, Va

HOSTING CENTER OPERATIONS MANAGER• Developed and managed project plan for implementation of network, monitoring, customer segmentation, backup solution, and disaster recovery services. • Technical lead for build out of Web hosting facility, completed within the $1.9 million budget.• Lead for day-to-day data center operations of the servers, backups and monitoring with HP OpenView. DEVELOPMENT ENGINEERING MANAGER• Led team providing custom integrated solutions for Congressional and White House staff provided new/enhanced functionality for the ACS customer relationship management (CRM) solution. Acted as product evangelist to promote enhancements directly to customers and through user groups.• Team member for design and implementation of CitizenDirect.net - the first site to provide Congressional Leadership with the ability to receive direct citizen feedback from the Internet into their CRM application.• Engineered remote software deployment solution ACS application patches to customers; overnight deployment eliminated site visits and customer downtime.• Provided Tier 3 support and managed escalations to Microsoft and Oracle account managers.QUALITY ASSURANCE ANALYST• Performed regression and load testing of application releases and patches.• Developed testing lab allowing QA team to quickly load any software configuration deployed to a customer, so that customer issues could be simulated. • Replaced multi-day rebuilds with 15 minute dataset replacement process.• Developed automated system build process reducing the day long process to under an hour, to prepare a server for shipping to a customer site.

Alexandria, Va

DATA SERVICES MANAGERLead support team providing Oracle and SQL Server DBA services for 70+ Congressional and Federal customers.QUALITY ASSURANCE MANAGER Established Quality Assurance team to test Windows and UNIX based application releases, patches and system build procedures. Established documented acceptance criteria and workflow for tracking issues to resolution.

Lake City, Ga

As, Computer Science

Education record