Michael Groover Email & Phone Number

Mclean, VA

Centreville, VA

Providing services to small to mid-sized commercial and non-profit companies, including development of technical requirements, proposal evaluation, implementation planning, business process improvement and infrastructure management/monitoring.

Memphis, TN

Managed City of Memphis data centers for IS, Fire, Library, MHA divisions and supporting Police with a staff of six IT specialists. We supported the city’s 350+ physical/virtual servers, 4 Active Directory forests and infrastructure to provide services to over 7000 city employees, in addition to the citizens of Memphis, TN. The team provided technical.

Elkridge, MD

• ACCOUNT MANAGER Provided IT program management expertise to Maryland Governor’s Office for Children and Maryland Motor Vehicle Administration contracts. Developed project schedules and managed staffing levels for.
• As Solutions Architect for new market development in the field of Identity card & Driver’s License card production and issuance solutions, managed technical subcontractor selection and roles along with participation in.
• Established process to review system configurations in order to document and validate applications environments across customer’s production and pre-production environments, containing over 200+ servers, to track.
• Developed and managed project plan, for application validation strategy and testing during Datacenter migration, during transition in phases of new contract.

Germantown, MD

• NETWORKING DIRECTOR Provided oversight of network management, security, planning and coordination for networks supporting the Department of Education’s Common Services for Borrowers Program. Partners operating these.
• Developed project plan and led shutdown activities for the closure of the ACS Rockville data center. Plan completed on schedule, avoiding lease penalties associated with lease extension in excess of $250,000.
• Coordinated all ACS tasks to effect smooth transition of datacenter operations from ACS Rockville datacenter to US Department of Education virtual data center.
• Coordinated day to day operations, to ensure services met or exceeded contract requirements and managed service level agreements. Reviewed and approved data center change requests for network, systems and application..
• Managed compliance and support for SOX, FISMA, C&A and customer financial audits/reviews.
• Coordinated development of Disaster Recovery plans for tabletop and annual testing for the enterprise solution and interfaces supporting 5 call centers and 7 datacenters.SYSTEMS CONSULTANT Led application support team.

Fairfax, VA

• HOSTING CENTER OPERATIONS MANAGER
• Developed and managed project plan for implementation of network, monitoring, customer segmentation, backup solution, and disaster recovery services.
• Technical lead for build out of Web hosting facility, completed within the $1.9 million budget.
• Lead for day-to-day data center operations of the servers, backups and monitoring with HP OpenView. DEVELOPMENT ENGINEERING MANAGER
• Led team providing custom integrated solutions for Congressional and White House staff provided new/enhanced functionality for the ACS customer relationship management (CRM) solution. Acted as product evangelist to.
• Team member for design and implementation of CitizenDirect.net - the first site to provide Congressional Leadership with the ability to receive direct citizen feedback from the Internet into their CRM application.

Alexandria, VA

DATA SERVICES MANAGERLead support team providing Oracle and SQL Server DBA services for 70+ Congressional and Federal customers.QUALITY ASSURANCE MANAGER Established Quality Assurance team to test Windows and UNIX based application releases, patches and system build procedures. Established documented acceptance criteria and workflow for tracking issues to.

Lake City, GA

As, Computer Science

Education record