Nick Wilkinson Email & Phone Number

• In my role as a systems engineer inter, I monitor user tickets through the help desk ticket system, dealing with tickets on a first-in first-out basis. I am responsible for troubleshooting issues and working with users.
• Monitoring and respond quickly and effectively to user issued tickets in order to fulfill requirements from Service Level Agreements (SLAs)
• Providing effective support until issues resolved and verified by customers
• Working in a team to solve user issues
• Escalating issues to necessary figures
• Unlocking user accounts & resetting user passwords

Ashburn

• Aided in the course development of Telos’ RMF Course by reviewing and suggesting additions to the existing course made to accommodate recent changes to the NIST Risk Management Framework (RMF).
• Tracked changes to NIST standards and updated internal Telos training site documents to the latest version.
• Transferred all Telos training course materials for the Xacta product suite to a newer and more visually appealing PowerPoint template.
• Prepared all training course materials for class, including printing and binding course manuals and preparing the class site by downloading the necessary files on the classroom computers as well as setting them up with.

Herndon, VA

Officiated at youth soccer games to maintain standards of play and ensure that rules are observed. Showed my ability to work within a team in an intense environment, as well as my problem-solving skills in constantly making quick decisions in order to ensure safety and fairness.