Experienced Director of Franchise Operations with a demonstrated history of success in the hospitality industry. Skilled in Property Management Systems, Opening Hotels, Tourism, Property Management, Customer Service, Training, and Hotel Management.I help multi location businesses by establishing operational practices and procedures, implement successful sales & marketing campaigns, attaining & surpassing sales goals, recruiting managers, proper budgeting, teamwork and overseeing inspections. Overall, I have a track record of implementing efficient ways to optimize revenue and quality assurance.In the past I successfully managed and oversaw 70+ properties at the same time by creating and updating revenue management, Quality Customer Care and tracking tools as well as creating impactful employee training - all designed to improve the properties and their customer service scores on various websites.In addition I know how to communicate with affiliates and franchisees, and can be a great conduit between ownership and individual franchisees. I have organized branding and hotel management procedures which have increased performance for all types of properties - from budget locations to high end luxury locations.Strong sales professional with a Bachelor of Science (BS) focused in Business Administration.