Michael Hayes Email and Phone Number
A supply chain professional dedicated to innovation and implementation of processes that deliver quantitative results of improvement. Servant leader invested in his associates and their ideas to create an inclusive workplace that is able to experience growth and positive change. Knowledgable in project management, operations, data analytics, and leadership to improve the overall success of an organization. My focus is data analytics and quantitative modeling techniques to solve supply chain problems and guide managerial decision-making.
Walmart
View- Website:
- walmart.com
- Employees:
- 511875
-
Operations ManagerWalmart Oct 2024 - Present -
Icqa Area ManagerWalmart Ecommerce Jun 2021 - Oct 2024Fort Worth, Texas, United States- Lead project that reduced RIP VOID DPM by -86% and RIP DPM by -55% in a 6 week span- Co-lead Label Quality Audit project that saw 56% reduction in relabels increasing on time delivery from 92% to 95%+- Conducted project relocating 13k units of PS5’s totaling to $6.5 million in inventory to optimize pick/pack/delivery of hottest sale SKU for Black Friday, resulting in 100% on time fulfilment (OTF) for all PS5’s -
Supply Chain InternWalmart Ecommerce May 2020 - Aug 2020Fort Worth, Texas, United States* Lead team of QA associates to perform vital tasks on inventory integrity, provide coaching sessions for continual improvement to reach team’s designated KPIs* Collaborated with various operations managers to create query for tracking/quantifying overages- identifying root cause for the problem and designing a new process* New process implementation resulted in an estimated $1.1 million in yearly savings for misplaced inventory with estimated labor savings of $250k for associates handling exceptions -
Quality Analyst / CoachEducation At Work Nov 2019 - May 2020Tempe, Az• Perform individual coaching sessions with agents and provide constructive feedback that focus on KPI improvement for team of agents• Assist operations supervisors in assessing agent performance by developing performance scorecards in Microsoft Excel and documenting statistical metrics to ensure quality of customer interaction• Act as a liaison between students and upper management, brainstorm and carry out initiatives for student engagement, conduct focus groups, and connect students with resources for professional development -
Student AmbassadorEducation At Work Jan 2018 - May 2020Tempe, Arizona• Assisted in recruitment of work study program candidates by speaking to 3000+ students in Arizona State University lower-level classes about the benefits of joining Education at Work• Interact with a prospective student, current students, families, other high school and college counselors• Demonstrating leadership and professionalism in promoting & providing outstanding customer service -
Account ManagerEducation At Work Dec 2017 - Nov 2019• Strived to meet customer needs through soft collections calling and exceeded statistical expectations, goal metrics, and KPIs by having the highest Miner Contact per Dialer Hour site-wide for 4 consecutive months before promotion to Coaching role• Processed customer accounts in a trustworthy and professional manner while accumulating 100% attendance and 100% schedule adherence over the span of 2 years as an account specialist -
Crew Chief Of UmpiresAwhatukee Pony League Baseball Sep 2017 - May 2020• Lead and supervise team of 14-18 teenage umpires to ensure scheduled games were covered and held them responsible for rules, regulations, and interpretations of the game• Recruited new umpires, scheduled and carried out umpire clinics to develop new umpires• Duties include developing and mentoring umpires/athletes both athletically and personally through sports programs and competition• In charge of field operations such as setting up the field according to safety standards, purchasing chalk for the fields, ensuring fields are rented properly
Michael Hayes Education Details
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Logistics, Materials, And Supply Chain Management -
Supply Chain Leadership
Frequently Asked Questions about Michael Hayes
What company does Michael Hayes work for?
Michael Hayes works for Walmart
What is Michael Hayes's role at the current company?
Michael Hayes's current role is Operations Manager | Walmart eCommerce | Servant Leader | Data Driven Results.
What schools did Michael Hayes attend?
Michael Hayes attended Arizona State University - W. P. Carey School Of Business, Haslam College Of Business At The University Of Tennessee.
Who are Michael Hayes's colleagues?
Michael Hayes's colleagues are Dorain Hodge, Elizabeth Stargell, Julissa Baltazar, Chris Patin, John Mcchuggins, Dabriel Weary, Lawrence Price.
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Michael Hayes
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Michael Hayes
Boston, Ma5finalta.net, aol.com, aol.com, gmail.com, phaidra.ai3 +164681XXXXX
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Michael Hayes
Los Angeles Metropolitan Area4hotmail.com, ubermedia.com, ubermedia.com, goodwaygroup.com3 +162622XXXXX
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