- Lead project that reduced RIP VOID DPM by -86% and RIP DPM by -55% in a 6 week span- Co-lead Label Quality Audit project that saw 56% reduction in relabels increasing on time delivery from 92% to 95%+- Conducted project relocating 13k units of PS5’s totaling to $6.5 million in inventory to optimize pick/pack/delivery of hottest sale SKU for Black Friday, resulting in 100% on time fulfilment (OTF) for all PS5’s

* Lead team of QA associates to perform vital tasks on inventory integrity, provide coaching sessions for continual improvement to reach team’s designated KPIs* Collaborated with various operations managers to create query for tracking/quantifying overages- identifying root cause for the problem and designing a new process* New process implementation resulted in an estimated $1.1 million in yearly savings for misplaced inventory with estimated labor savings of $250k for associates handling exceptions

• Perform individual coaching sessions with agents and provide constructive feedback that focus on KPI improvement for team of agents• Assist operations supervisors in assessing agent performance by developing performance scorecards in Microsoft Excel and documenting statistical metrics to ensure quality of customer interaction• Act as a liaison between students and upper management, brainstorm and carry out initiatives for student engagement, conduct focus groups, and connect students with resources for professional development

• Assisted in recruitment of work study program candidates by speaking to 3000+ students in Arizona State University lower-level classes about the benefits of joining Education at Work• Interact with a prospective student, current students, families, other high school and college counselors• Demonstrating leadership and professionalism in promoting & providing outstanding customer service

• Strived to meet customer needs through soft collections calling and exceeded statistical expectations, goal metrics, and KPIs by having the highest Miner Contact per Dialer Hour site-wide for 4 consecutive months before promotion to Coaching role• Processed customer accounts in a trustworthy and professional manner while accumulating 100% attendance and 100% schedule adherence over the span of 2 years as an account specialist

• Lead and supervise team of 14-18 teenage umpires to ensure scheduled games were covered and held them responsible for rules, regulations, and interpretations of the game• Recruited new umpires, scheduled and carried out umpire clinics to develop new umpires• Duties include developing and mentoring umpires/athletes both athletically and personally through sports programs and competition• In charge of field operations such as setting up the field according to safety standards, purchasing chalk for the fields, ensuring fields are rented properly