Michael Head Email & Phone Number

Every organization has a story—but too often, they overlook one of the most powerful elements: hospitality. After 22 years of being a pastor and serving in some of the largest churches across the country, I’ve seen firsthand how deeply people are impacted when they feel truly seen, valued, and welcomed. Today, as a Certified Hospitality Coach and Mental Fitness Specialist, I empower leaders to cultivate environments that deliver unforgettable experiences, build loyalty, and create a lasting impact.I’ve spent over a decade in leadership roles, transforming services into extraordinary encounters that resonate. In my work with churches and large businesses, I helped foster communities where people felt a sense of belonging from the moment they walked in. Now, I bring that same passion for radical hospitality to businesses and teams who want to do more than serve; they want to build relationships that matter.Through 1:1 virtual coaching, in-person workshops, and staff training, I guide leaders, executives, and teams on how to elevate their approach to both hospitality and mental well-being. Today’s leaders are challenged not only to perform but to create meaningful connections, both internally with their teams and externally with their clients. My approach—rooted in the principles of “unreasonable hospitality”—equips leaders to achieve this, showing them how to exceed expectations and build a culture of care.What I Offer: • Certified Hospitality Coaching – Together, we build hospitality systems that make customers feel seen, valued, and loyal. • Mental Fitness Programs – I help leaders develop resilience, focus, and clarity, ensuring they can serve from a place of personal strength. • Transformational Workshops & Staff Training – Designed for teams, my workshops combine hospitality and mental fitness, enabling organizations to thrive by putting people first.Imagine your team not just meeting goals, but creating moments that inspire loyalty and trust. Imagine customers not just satisfied, but loyal advocates for your brand. I’m here to help make that happen.If you’re ready to go beyond good service and build a culture that leaves a legacy, let’s connect.

Listed skills include Team Building, Customer Service, Leadership Development, Microsoft Office, and 22 others.

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  Ouachita Baptist University

  Bible/Biblical Studies