Michael Hoard Email & Phone Number

Woodinville, Washington, United States

Woodinville, Washington, United States

* Partner closely with Sales as the supply chain operations representative for specific retailers, driving short-term and long-term account plans and joint value strategies*Partner closely with Supply Chain on supply constraints, changes and disruptions to understand impacts to the retail channel*Drive optimal channel inventory to maximize revenue opportunities, ensure on-shelf presence and mitigate risk*Oversee order fulfillment ensuring that key channel metrics are understood and actioned accordingly, including root cause investigation and leading cross-team efforts to drive necessaryimprovements*Partnering with retailers and CPD Sales on leading indicators and CPFR methodologies for all stages of the product lifecycle - launch, replenishment and end of life*Driving the launch of all new products into the channel, including management of distributor/retailer-level product transition, set-up, deployment, and replenishment*Working with the internal Supply teams, DC Coordinator and Operations teams to explore methods of optimizing customer service while balancing cost to serve ranging from order management practices to direct ship or expediting costs*Ensuring proactive, data-oriented communication to internal and external stakeholders, with focus on improving year-over-year Customer Satisfaction scores.*Challenging the status quo by striving for continuous improvement and customer-centrism in all aspects of decision making

Redmond, Washington, United States

Accenture – Seattle, WA 2013 – 2020Global management consulting, technology services and outsourcing company with over 250,000 people in 120 countries.BPO, Business Operations Senior Analyst– Microsoft, Redmond, WA (Apr 2015 to present)The Business Operations Analyst manages the supply chain and the relationship with Sales and Retail partners, encompassing everything that Microsoft sells to consumers. This position is the only role within the Microsoft Supply Chain organization that manages customer relationships, acting as the face of the Microsoft Supply Chain to our largest and most strategic retail partners and acting as the voice of the customer back into the organization. • Managed multiple lines of business for national accounts in the United States and Canada.• Part of user testing for MPC, Stock Rotation planning project, PO memo project.• Managed launch of Surface, Xbox and PC Software products for Commercial and Retail Markets.• Responsible for forecasting, product life-cycle and internal/external communications to partners and client.• Twice voted “Team Hero” for current role for taking on projects beyond scope of normal duties.

Redmond, Washington

* Provide supplier/vendor management* Execute all multi-channel (Retail Store Brick & Mortar + Online) purchase order anditem- level transactions along with forward and reverse logistics. *Track and maintain supplier POs; and approve and reconcile supplier invoices.* Respond to internal order requests and route appropriately.* Manage and maintain metrics related to PO, shipment, and accounts payable (AP) related issues.* Interface with distribution, transportation and logistics, merchandising, and store outlet teams to manage and reconcile all issues related to internal orders and shipments.* Interface with external supplier partners to manage and reconcile all issues related to external orders and shipments.* Manage and execute end-to-end inventory disposition processes (i.e. 3rd party returns and liquidation).* Provide daily maintenance and support for key Purchasing/Planning Tool inputs and dependencies.

*Redesigned 130 existing stores and created merchandise layouts for new corporate initiatives and sales opportunities. Responsible for ordering inventory, fixtures, and signing. Worked with district and store managers to ensure an accurate, timely roll out.*Managed seasonal merchandising review projects for 100 stores and $500M in sales. Analyzed demographic and sales pattern data to determine optimum inventory levels per store. Reconciled inventory and cut returns based on corporate goals.*Extensive experience working with product allocation and management for multiple stores and districts across the United States.*Collaborated in the opening of 3 – 5 new stores per year. Designed merchandise floor plans using Auto CAD and ordered initial inventories averaging $2M per site. Coordinated with national vendors to ensure delivery of product on time and under budget. .*Maintained effective cross-functional collaboration with district and store managers and acted as a liaison with the corporate office to identify and resolve issues.*Created and distributed daily, weekly, and monthly inventory analysis reports to district managers and regional directors.*Partnered with corporate office to plan and implement new policies and procedures. Suggested improvements to operational and merchandising policies to help achieve business goals. *Created documentation for new merchandise analysis software. Provided training and ongoing user support for a team of 10 merchandisers.

* Operated one of the top three stores in profitability nationwide.*Coordinated with company departments to exceed periodic sales goals and meet quarterly and seasonal deadlines for inventory, merchandising, and staffing needs.*Managed up to 70 employees including hiring, training, scheduling, performance reviews, and creating action plans to resolve performance issues as needed.*Trained employees in-store and district-wide regarding operations, customer service, management, and proprietary email and ordering systems software.*Satisfactorily resolved customer complaints or questions.Maintained excellent written and verbal communication with district and corporate offices.

B.S.B.A, Business Administration/Finance

Certificate, Non-Profit/Public/Organizational Management