Operations Desk Manager
Current• Coordinate with News, Audio Engineering, IT, Ops and other managers to plan appropriate production support for daily news and programming priorities, as well as certain station broadcast needs.• Lead and coach the Ops Desk team of producers to cover a near 24/7 operation, and execute on daily and special broadcast operation needs.• Address daily production issues and concerns with the appropriate parties. Work with others to respond to station inquiries about broadcast discrepancies, and assist with disaster recovery planning and resolution.• Contribute to the 24/7 on-call manager rotation to respond to, communicate about, and resolve production and program delivery emergencies.• Oversee studio management and booking process including administrating the studio scheduling system and outside client business.• Help maintain a system to track the deployment and return of production equipment used for all reporting and producing staff.• Assist with the identification, evaluation, selection and administration of production equipment, mobile technology, and third-party services needed for in-house, field and home production. Secure and shepherd associated vendor agreements as needed.• Work with the International Ops Producer and Senior Director of Field Safety to manage and plan deployment of safety and security equipment to staff for breaking news coverage and trips to crisis zones.• Evaluate operational procedures to determine whether or not they are user-friendly and effective. Make recommendations for improving systems and implement.• Work with the Director of Content Production & Operations and the Training team to ensure proper staff training and use of content production equipment and systems.• Maintain working knowledge of NPR policies and provisions of applicable collective bargaining agreement. Work with appropriate resources to address personnel and union issues.
