Michael Acton Email & Phone Number

American Fork, Ut, Us

Park City, Utah, United States

● Supervised and mentored a team of 20+ transit drivers, enhancing driversafety and ensuring efficient transit operations.● Managed driver schedules and assignments, achieving a 98% on-time servicerate.● Acted as the liaison between drivers and management, resolving operationalissues and maintaining compliance with transit regulation

Draper, Utah, United States

● Optimized system logic, increasing data processing accuracy by 15% andimproving throughput efficiency by 10%.● Identified and addressed critical data issues, improving internal teamreporting speed by 25%.● Developed actionable insights from raw data that informed productdevelopment and improved the user experience for the Autopilot feature.● Collaborate cross-functionally with engineering teams to streamlinemeasurement strategies, reducing data processing errors by 8%.

● Delivered personalized sales solutions, consistently exceeding monthly salesquotas by an average of 20%.● Upsold additional products and services, boosting accessory sales by 25%across a four-month period.● Increased customer satisfaction scores by 18% through tailored service plansand proactive follow-up.● Built long-term client relationships, improving customer retention by 12%within the first six months.

American Fork, Utah, United States

West Valley City, Utah, United States

● Managed the troubleshooting, deployment, and maintenance of 500+ devicesacross Windows, iOS, and macOS platforms, achieving a 98% system uptime.● Solved 95% of desktop and hardware issues on the first contact viaServiceNow and Cherwell ticketing systems.● Optimized SIP softphone configurations, reducing call setup errors by 15%.● Provided advanced technical support, improving internal ticket resolution timeby 20%.

● Delivered technical support to over 100 clients per week, maintaining a 90%customer satisfaction rate.● Mentored new hires, improving team technical support response times by30%.● Monitored and analyzed device logs via Splunk, identifying key performanceissues and reducing troubleshooting time by 25%.● Created and documented troubleshooting guides, reducing issue escalationby 15%.

● Processed 200+ online orders daily, maintaining 99% accuracy in productselection and delivery times.● Managed product listings, updated inventory and pricing for 1,000+ items,increasing online sales by 12%.● Trained new employees, improving order fulfillment speed by 10% within threemonths.● Handled customer inquiries and complaints, increasing customer satisfactionby 10%.

Orem, Utah, United States