Michael Acton Email & Phone Number

Park City, Utah, United States

• Supervised and mentored a team of 20+ transit drivers, enhancing driversafety and ensuring efficient transit operations.
• Managed driver schedules and assignments, achieving a 98% on-time servicerate.
• Acted as the liaison between drivers and management, resolving operationalissues and maintaining compliance with transit regulation

Draper, Utah, United States

• Optimized system logic, increasing data processing accuracy by 15% andimproving throughput efficiency by 10%.
• Identified and addressed critical data issues, improving internal teamreporting speed by 25%.
• Developed actionable insights from raw data that informed productdevelopment and improved the user experience for the Autopilot feature.
• Collaborate cross-functionally with engineering teams to streamlinemeasurement strategies, reducing data processing errors by 8%.

• Delivered personalized sales solutions, consistently exceeding monthly salesquotas by an average of 20%.
• Upsold additional products and services, boosting accessory sales by 25%across a four-month period.
• Increased customer satisfaction scores by 18% through tailored service plansand proactive follow-up.
• Built long-term client relationships, improving customer retention by 12%within the first six months.

American Fork, Utah, United States

West Valley City, Utah, United States

• Managed the troubleshooting, deployment, and maintenance of 500+ devicesacross Windows, iOS, and macOS platforms, achieving a 98% system uptime.
• Solved 95% of desktop and hardware issues on the first contact viaServiceNow and Cherwell ticketing systems.
• Optimized SIP softphone configurations, reducing call setup errors by 15%.
• Provided advanced technical support, improving internal ticket resolution timeby 20%.

• Delivered technical support to over 100 clients per week, maintaining a 90%customer satisfaction rate.
• Mentored new hires, improving team technical support response times by30%.
• Monitored and analyzed device logs via Splunk, identifying key performanceissues and reducing troubleshooting time by 25%.
• Created and documented troubleshooting guides, reducing issue escalationby 15%.

• Processed 200+ online orders daily, maintaining 99% accuracy in productselection and delivery times.
• Managed product listings, updated inventory and pricing for 1,000+ items,increasing online sales by 12%.
• Trained new employees, improving order fulfillment speed by 10% within threemonths.
• Handled customer inquiries and complaints, increasing customer satisfactionby 10%.

Orem, Utah, United States