Michael Dickerson Email & Phone Number

Greater Philadelphia Area

Greater Philadelphia Area

Responsible for managing 5-10 associates on the Home Loan Servicing Team with a focus on operational excellence. Primary tasks focused on exceeding production hurdles, enhancing processes, adapting policies to meet compliance standards, and staff development.Accomplishments- Successfully lead team of associates through the merger and integration of ING.

Responsible for leading a group of 15-20 direct reports including the monitoring of the team’s daily activities, workload distribution, and production figures to promote a high performance organization.Accomplishments- Reviewed and approved loan modification, short sale, and deed in lieu workout submissions for approval. o Averaged over 1,700 submissions.

Responsible for independently managing a portfolio of non-performing loan accounts with balances totaling $10MM-$40MM. Primary functions include building relationships with borrowers and/or third party agents to develop their financial hardship and implement the appropriate workout option to cure the account. Accomplishments- Proven ability to exceed.

Responsible for fielding inbound phone calls from current and potential ING DIRECT customers. Specialized skill sets included identifying cross sell opportunities for clients to match appropriate products with their financial needs while diversifying their product suite.Accomplishments- Production figures averaged in the top 20% of associates during time.

Corporate Certificate, Real Estate Financial Analysis, Real Estate

Bachelor'S Degree, Business Management, Finance Concentration, Cum Laude

Activities and Societies: Sigma Beta Delta – National Business Honor Society, Delta Epsilon Rho – Wilmington University Honor Society