Michael Obrien Email & Phone Number

Houston, Texas, United States

Houston, Texas

Houston, Texas

• Client-drive focus, while maintaining a balance of quality/accuracy and quantity of demands/transactions.• Constantly seeking trends and determining opportunities for improvement.• Works in a team to fulfill client requests, ensure accuracy, timely completion, and the overall satisfaction of our clients in all areas of client service.• Responsible for building/maintaining a relationship with pilot firm, potentially adding numerous locations, with an average of 400 units each month.• Through use of the KAIZEN method, reorganized the daily workflow of the transaction/escalation team, which resulted in an increase in productivity and a decrease in turnaround time. This allowed more time to assist the CSS/CSM team, which increased capacity to provide a higher level of client service.• Coordinate efforts with other departments to handle urgent client inquiries or delegate to CSR.• Build and maintain relationships with the clients via email as well as over the phone.• Work hand in hand with KAM / SAM and Client Implementation during the onboarding process to outline Client Service Specific Quality Assurance Criteria for new clients and transition them through the onboarding process.• Work directly with law firms and insurance companies on a file by file basis.• Took leadership role in the aging/non-compliant audit with a closure rate of approximately 60+%. (Highest closure rate for the entire CSS team. Played key-role in ensuring that the Ontellus CSS team met its monthly goal for the past 3 months.)

Houston, Texas Area

• Extensive experience with desktop hardware, software applications, operating systems and network connectivity• Provide answers to clients by identifying problems; researching answers; guiding the client through corrective steps.• Perform computer moves (as needed) which requires uninstall/install, lift and pack/unpack desktop computer equipment with peripherals• Ability to plan and organize work in a fast-paced environment• Assemble, build, repair, and perform troubleshooting procedures on desktop/laptop computers as well as tablets and other mobile devices.• Create various graphic design projects including logo creation, photo correction, and custom designs (banners, posters, business cards, etc.).

Houston, Texas

• Identified, diagnosed, and resolved problems related to personal computer hardware and software applications • Delivered, setup, and configured end-user desktop & laptop computer hardware, software, printers, cellphones, and peripherals• Asked questions and listened to end-users in order to validate the issue, explain the problem in a clear and understandable way and provide options for repair or replacement• Expert proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)• Proven experience as an administrative assistant• Strong organizational skills with the ability to multi-task• Used remote access software to troubleshoot technical problems• Knowledge of office management systems and procedures• Working knowledge of office equipment, like printers and fax machines• Excellent time management skills and the ability to prioritize work• Attention to detail and problem-solving skills• Excellent written and verbal communication skills

Project Management

Agile project management is a flexible and collaborative approach that focuses on delivering high-quality products or services quickly.

Project Management

Projects are key to an organization’s success. With the rate of change introduced by new technology and competition, projects are often.

Project Management

Emerging leaders must develop communication and leadership success skills that determine their ability to communicate, lead, and influence.

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations, 3.71 Gpa Overall

Activities and Societies: • ASQ (American Society for Quality Training, Certification & Networks) Member,2015-Current • AMA (American.