Michael Massaro Email & Phone Number

Dublin Ohio

• Worked with agents and policy holders to collect adequate payment to reverse the cancellation of policies and resolve payment questions and issues.• Consistently exceeded quality and quantity of work beyond expectations. • Identified and prioritized work in accordance with established procedures and best practices.

Dublin Ohio

• Processed basic new business, changes and renewals for assigned commercial and/or specialty lines products.• Established procedures and best practices.• Performed necessary rating and coding for quotes, new business, renewals and policy changes. Reviewed submitted materials for completeness and accuracy; followed up with agent, underwriting and/or policyholder/applicants for missing/inaccurate information.• Maintained current working knowledge of state-specific processing… Show more • Processed basic new business, changes and renewals for assigned commercial and/or specialty lines products.• Established procedures and best practices.• Performed necessary rating and coding for quotes, new business, renewals and policy changes. Reviewed submitted materials for completeness and accuracy; followed up with agent, underwriting and/or policyholder/applicants for missing/inaccurate information.• Maintained current working knowledge of state-specific processing procedures and processing systems, pricing guidelines and eligibility and team concepts.• Reviewed and corrected validity errors for assigned production. Show less

Columbus Ohio

 Brought in new sales through telephone contacts, e-mail inquiries, and personal appointments initiated at trade shows in response to product demonstrations. Maintained existing accounts by keeping in constant contact with customers, identifying products needed for individual applications, and discussing future projects. Planned and coordinated trade show exhibits to ensure products were professionally represented and met customers’ expectations and long-term needs. Coordinated… Show more  Brought in new sales through telephone contacts, e-mail inquiries, and personal appointments initiated at trade shows in response to product demonstrations. Maintained existing accounts by keeping in constant contact with customers, identifying products needed for individual applications, and discussing future projects. Planned and coordinated trade show exhibits to ensure products were professionally represented and met customers’ expectations and long-term needs. Coordinated efforts to obtain a General Service Administration (GSA) schedule which lists products and services available to customers. Developed and exhibited presentations for company proposals. Show less

Columbus Ohio

 Tested new software code for Donatos’ Food-Tec Point of Sale/Management System, in a team environment, to ensure the software was complete and accurate and in line with Donatos’ current Policies and Procedures. Documented hardware and software changes and verified their accuracy. Communicated these changes before they were introduced at store level. Ensured store preparedness for introduction of new P.O.S. and store management software. Conducted in-store training sessions at… Show more  Tested new software code for Donatos’ Food-Tec Point of Sale/Management System, in a team environment, to ensure the software was complete and accurate and in line with Donatos’ current Policies and Procedures. Documented hardware and software changes and verified their accuracy. Communicated these changes before they were introduced at store level. Ensured store preparedness for introduction of new P.O.S. and store management software. Conducted in-store training sessions at various locations to ensure associates at all levels thoroughly understood how to effectively utilize the P.O.S. software and management tools. Worked one-on-one with contracted training consultants, to develop training materials for distribution to stores. This introduction of training materials allowed the management staff to focus on store operations and reduce associate training time by 40%. Show less

Columbus, Ohio Area

 Coordinated store preparation for daily operation. Monitored product quality for excellence. Ensured adequate staffing for the projected business levels. Reinforced exceptional customer relations through quality service. Gained practical work experience while attending The Ohio State University part-time to complete a Bachelor’s Degree.

Microsoft Certified Technology Specialist, Information Technology

Microsoft Certified Technology Specialist (MCTS), with multiple certifications and proven field experience. Strong problem solver.

Bachelor Of Arts In Behavioral Sciences, Aviation And Human Factors