Michael Oliver Email & Phone Number

Phoenix, Arizona Area

Premium Onboarding Partner◦ Build Salesforce.com reports for analyzing sales enablement data for accuracy.◦ Use Outreach, Google Sheets & SQL to visualize onboarding data & provide white-glove onboarding experience for DoorDash merchants.Growth Ops (Integration Data, Strategy & Operations). ◦ Performed regular daily ETL (Extract, Transform, Load) integrations database maintenance. ◦ Automated Snowflake static table updates using Google Sheets.◦ Built Sigma Tableau… Show more Premium Onboarding Partner◦ Build Salesforce.com reports for analyzing sales enablement data for accuracy.◦ Use Outreach, Google Sheets & SQL to visualize onboarding data & provide white-glove onboarding experience for DoorDash merchants.Growth Ops (Integration Data, Strategy & Operations). ◦ Performed regular daily ETL (Extract, Transform, Load) integrations database maintenance. ◦ Automated Snowflake static table updates using Google Sheets.◦ Built Sigma Tableau data visualization dashboards working cross functionally with onboarding and TAM teams. ◦ Automated integration program management workflow in JIRA Service Desk and FIGMA. Integrations Onboarding Sr. Team Lead◦ Built ETL reports using Google Sheets & MODE SQL to ensure data quality in onboarding.◦ Built Salesforce.com case & account reports.◦ Used Google Sheets (Index Match & =QUERY formulas) and Google Apps Script to develop automated onboarding workbook tool and validate data quality in onboarding.◦ Automated workflows using Asana.◦ Managed projects for over 6000 merchant stores and data quality checks on over 50000 locations.◦ Innovator Award Winner at Specialist Level in Summer 2021.New Vertical (Grocery/Catalog) Specialist◦ Used Google Sheets (Index Match) & MODE SQL to develop data catalogs for upload to the DoorDash platform.◦ Regular ETL (Extract, Transform & Load) data maintenance on catalog data using Google Sheets & SQL in Snowflake database.◦ Used Python to bulk link photos across catalogs on the platform.◦ Used Google Sheets to build automated catalog template and validate data quality.◦ Managed rollout project of Albertson's companies' 30K item data catalog with 0 errors.Digital Ops & Post-Sale Activations◦ Built Salesforce.com reports.◦ Used Google Sheets & MODE SQL to post-sale activation data quality.◦ Standardized workflows for post-sale activations & web links in Asana.New Partner Onboarding◦ Resolved Salesforce.com cases in under review & wrap-up queues. Show less

Phoenix, Arizona Area

Office Furniture Manufacturer.*Developed Shopify website content to improve customer experience.*This correlated with a ~10% growth in returning customers.Mental Health Awareness Organization.*Created website content to promote mental health awareness events in the City of Chicago. *This correlated with a ~30% increase in event attendance over a 3-month span.CRM Software Firm.*Managed B2B email campaigns to keep organization front-of-mind with… Show more Office Furniture Manufacturer.*Developed Shopify website content to improve customer experience.*This correlated with a ~10% growth in returning customers.Mental Health Awareness Organization.*Created website content to promote mental health awareness events in the City of Chicago. *This correlated with a ~30% increase in event attendance over a 3-month span.CRM Software Firm.*Managed B2B email campaigns to keep organization front-of-mind with customers. *Maintained a perfect customer retention score of 100%.*Managed Podcast campaign through Zencastr, Audioboom and social media outlets. *This correlated with a ~20% growth in program subscribers over a 3-month span. Show less

Naperville, Il

Created social media content, wrote blogs, composed marketing emails and designed sell sheets. Conducted a story brand project to guide on-brand customer communication. This correlated with a ~10% growth in retained clients over a 9-month span.

Elk Grove Village, Il

Created website content, blogs, emails, press releases and paid/organic social ads. Met with clients face-to-face over video conferencing to ensure projects met their needs.Performed triage and retained 100% of clients with whom I interacted.

Naperville, Il

Helped redesign company website, created social media content, blogs and email campaigns. Drove B2B alliance and customer advocate campaigns through social media.My efforts correlated to a ~150% increase in brand alliances and a ~90% customer retention rate (well above industry average).

Champaign/Charleston, Il

Charleston, Il

Champaign, Il

Champaign, Il

Champaign, Il

Master Of Arts (M.A.), Communication Studies

Activities and Societies: Member of Phi Mu Alpha Sinfonia – Xi Upsilon Chapter

Bachelor Of Arts (B.A.), Speech Communication

Activities and Societies: Illini Media, StarCourse