Michael Jones Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

My role is to assist law firms to become more efficient and profitable with effective practice management. As a Client Relationship Manager at LEAP Legal Software, I am driven to help your firm make more money and help clients through the use of modern technology. LEAP Legal Software is the leading supplier of cloud based legal software for law firms of.

• As Compliance Analyst, I am responsible for ensuring that the business processes and suite of software products provided by PropertySafe to their clients are in line with the industry standards as well as legislative.
• Conduct Audits on suite of products and provide feedback on regulatory requirements
• Ensure stakeholders are kept aware of their requirements by researching regulatory and filing information;
• Producing, maintaining and communicating guidelines to key stakeholders
• Stay up-to-date with Australia and New Zealand National Legislative Requirements, as well as all Australian State and Territory requirements.

Erina, New South Wales

• As the Support Team Leader, I work with a team of experienced software specialists, on a range of Real Estate and Maintenance software packages (including Maintenance Manager, Fix4me and InspectSafe). We manage the.
• Ensuring accurate responses to incoming client queries
• Ensuring that all KPI Targets are met in accordance with the company SLA
• Managing client expectations of product use and expected outcomes
• Creation and maintenance of documentation and internal systems
• Daily observations and control of projects for the Support Team

Sydney, Australia

• As the Transitions Manager, I manage a team of experienced software specialists and Transitions Coaches, on a range of legal software packages. We manage the full process of liaising with clients, setting expectations.
• Timely and accurate transition of data
• Managing client expectations of the transition process and outcomes
• Expanding and adding functionality to the transition process
• Creation and maintenance of documentation and internal systems
• Daily observations and control of projects for the Transitions Department

Sydney, Australia

• Maintenance and creation of policies and procedures for LEAP's external partner network (including Consultants, Bookkeepers and I.T. Partners);
• Organising and presenting at Training Events held nationally;
• Performing Quality Checks Nationally on our LEAP Certified Consultants;
• Organise and perform individual training with LEAP Certified Consultants on Microsoft Word automation and automation available within LEAP

Sydney

• The Conversions Department is a team of experienced software specialists that convert a range of legal software packages to LEAP. We manage the full process of liaising with clients, extracting data and converting it.
• Generating LEAP2LEAP leads
• Organising on-time data collection prior to implementation date
• Managing a client’s expectations in the lead up to implementation with regards to software functionality, implementation timeline and sequence
• Liaising with various stakeholders to ensure the on-time implementation of LEAP in new and existing sites
• Meeting with the client after the implementation process

As a product specialist, it is my job to assist clients with any issues that may arise whilst using LEAP Office Documents. I also provide assistance with data entry and general customisation of LEAP Office Documents.

At Addisons, I initially provided secretarial support to the Gambling Law team, consisting of one partner, one senior associate, one special counsel and two solicitors. My role involved dictaphone typing, drafting documents, end of month billing of clients as well as organising travel and accommodation (both domestic and international). During my time at.

Diploma Of Quality Auditing, Quality Auditing

Diploma Of Project Management

Education record