Michael Rennie Email & Phone Number

London, Gb

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

London, England, Gb

Delivered transformation outcomes in a wide range of roles across both the public and private sector including:As a Work stream lead:- Responsible for leading the delivery of CoSec, Governance and Commercial Service Agreements workstreams for a large financial services divestment project- Assimilated legal documentation from both parties to create, clear concise delivery plans that could be communicated to both buyer and seller, providing visibility of tasks and owners- Highlighted critical activities to be completed prior to ‘Day 1’ to enable completion of the sale- Ensured compliance with all regulatory requirements across seven international jurisdictions- Engaged effectively with a range of stakeholders across both businesses and legal firms with varying seniority including C-suite.As a Scrum Master:- Worked in an agile environment to develop award winning digital transformation solutions for Southampton City Council, which provided cost saving benefits- Responsible for leading Sprint development teams and ensuring that the team could operate optimally- Developed effective working relationships with client representatives to re-design and digitise business processes- Negotiated with the client and project team to identify and develop the best solution within the tight timescales available- Created ‘User Stories’ to enable the development of novel solutions, through the facilitation of workshops to ensure that all stakeholders’ requirements were met- Prioritised ‘User Stories’ by identifying which stories provided the greatest benefit and identified this within Sprint Prioritisation and Planning- Communicated effectively with both business and technical teams to ensure that client requirements were met by the development teams- Lead Sprint Planning sessions with both development and business stakeholders, utilising a prioritised backlog.

London, England, Gb

London, England, Gb

- Managed transformation programme finances for the Dixons Carphone partnership, focusing on the development of a robust benefits tracking system- Created a forecasting process to ensure stakeholder accountability and accurate forecasting based on in month performance- Worked alongside the Continuous Improvement team to ensure accurate baseline and benefit recognition- Reported monthly transformation budget spend to Senior Leadership Team - Developed monthly financial reporting pack to track changes in headcount planning to improve forecasting and decision-making- Gained an understanding and took ownership of a range of financial processes including: journal posting; sales ledger invoices; SAP reporting- Created process documents to be utilised across the account for: BACS and Purchases Orders- Introduced monthly payroll reconciliation process, to ensure correct payment of salary and commission for all contact centre agents- Implemented a billing process for Change Notes to ensure changes were billed in-month.

London, England, Gb

- Researched, developed, proposed and implemented a communication strategy for Capita Customer Management- Presented the communication strategy to several different stakeholder groups across the division to ensure appropriate ‘buy-in’- Supported the development of a future-state combined technology strategy for Dixons Carphone Partnership- Presented communication strategy and project progress to external Microsoft team, who requested to use it as a case study- Worked with a potential new supplier in Mendix to create a successful Proof of Concept for application development software, which received positive feedback from all stakeholders- Delivered an Intraday reporting application to fulfil a key contractual measure, which enabled communication between silos of the agent population.

London, England, Gb

- Assumed responsibility for the management of the Email and Web Chat teams within the Samsung UK contact centre- Managed the successful launch and embedding of a new Web Chat service for Samsung UK- Brought the email team back within agreed service level and increased productivity by 50%- Produced and presented, monthly and quarterly business reviews to a range of senior client stakeholders- Introduced new technology to improve efficiency in communication between different departments in the contact centre, utilising an existing capability within the division- Developed and improved people management and leadership skills.

London, England, Gb

- Supported client requirements across six key contracts, including: Google, William Hill, Thames Water, National Trust and RSPCA- Developed strong relationships with clients to contribute to account growth opportunities- Ownership of change process for each client, implemented a new process to improve agility across all accounts- Reviewed 2015 Business Plan to qualify targets across the portfolio, working with a range of seniority throughout the business- Developed a generic dialler proposition, providing a cost saving to clients and creating sales opportunities- Created an ‘Account Plan’ for each client detailing account milestones, future pipeline and strategy. This was used as a template across the portfolio.

Brentford, Middlesex, Gb

- One year Industrial Placement in the Microbiology Quality Assurance Department at GSK Barnard Castle- Developed practical skills to underpin theoretical training from University.- Responsible for own activities evident through my success of running the ‘Bacteriology bench’ in the Bacteriology Laboratory - Testing, manufacturing and maintaining bacterial cultures of the test organisms supplied by external third party suppliers.- Writing and updating of Standard Operating Procedures and Laboratory Investigation Reports.- Experienced working in a large multinational organisation and the importance of supply chain management.- Lead cost saving project to introduce new media into the department, reporting results and recommendations to senior management.

Master Of Science (Msc), International Business

Bachelor Of Science (Bsc), Biology (Cellular And Molecular Biology) With Placement Year

Education record