Michael Stephenson

Michael Stephenson Email and Phone Number

Senior Director Customer Programs | Customer Advocacy | Referencing | Voice of the Customer | Seeking New Opportunities
Michael Stephenson's Location
Grapevine, Texas, United States, United States
Michael Stephenson's Contact Details

Michael Stephenson work email

Michael Stephenson personal email

n/a

Michael Stephenson phone numbers

About Michael Stephenson

Creator of market-leading customer engagement, reference and partner programs that increase customer satisfaction, market share, and revenue. Proven ability to recruit and mentor high performing globally distributed teams. Highly rated speaker at professional and industry events. Member of Customer Engagement Summit “Hall of Fame” and the Customer Engagement Summit Advisory Board.Specialties: Customer engagement, customer advocacy, customer reference programs, customer advisory boards, business development, partner strategy, partner enablement, managing global teams.

Michael Stephenson's Current Company Details

Senior Director Customer Programs | Customer Advocacy | Referencing | Voice of the Customer | Seeking New Opportunities
Michael Stephenson Work Experience Details
  • Magento Commerce
    Head Of Client Engagement
    Magento Commerce May 2015 - Jun 2017
    Dallas/Fort Worth Area
    Drove client engagement throughout the customer base and throughout Magento, to enhance the customer's experience, improve the customer's return on their investment in Magento, and to increase the lifetime value of the customer.
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  • Oracle
    Senior Director Customer Communities | Community Engagement | User Group Relationships
    Oracle Feb 2013 - Jan 2015
    Developed a vibrant, active community with the leaders of Oracle user groups around the world. Increased leader activity levels by over 100% by migrating outdated web presence to a completely new online community. Increased community membership by 55% through a new community engagement plan.
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  • Oracle
    Senior Director Global Customer Programs | Global Reference Strategies
    Oracle Jun 2011 - Feb 2013
    Managed a global program focused on increasing customer engagement within Oracle's top 2000 customers. Developed and executed strategies that focused on customer advocacy, increasing customer loyalty, satisfaction and referencing. Engaged customers averaged 139% greater spend than non-engaged customers. Fostered reference excellence through the development and standardization of methods, tools, procedures and measures. Reference program was rated "Most Admired" in 3rd party survey of reference professionals. Improved account relationships and customer satisfaction by the creation of the Account Plan Strategy Director program.
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  • Oracle
    Senior Director Industry Referencing | Customer Referencing
    Oracle Jun 2006 - Jun 2011
    Directed team focused on developing and implementing global reference strategies for Oracle’s top industries, and engaging key customers in those industries within North America. Engaged 76% of top target customers within managed industries. 29% average year-over-year increase in active reference customers. 33% average year-over-year increase in reference collateral and activities.
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  • Partner Program Consultant
    Consultant | Channel Development | Engagement | Referencing
    Partner Program Consultant Mar 2005 - Jun 2006
    Independent consultant providing a full range of strategic services to software companies relating to partner program strategy, definition, development and execution, as well as channel definition and development, and partner/channel sales efforts. Example engagements: Increased sell-through rates by 25% by helping software company overcome barriers to new product adoption by partners. Increased reference activity by over 100% by helping software company resolve operational issues and restructure reference program.
  • Oracle
    Director Portal Partner And Developer Services | Global Programs | Partner Strategy
    Oracle Dec 1999 - Mar 2005
    Created and managed global programs for partners and for individual developers. Partner program was the industry-leading program in the enterprise portal market. Developer program had subscribers in over 120 countries around the world.
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  • Oracle
    Practice Director Advanced Technology Solutions | Life Cycle Services | Ecommerce
    Oracle Feb 1994 - Dec 1999
    Created and managed consulting practices that provided complete life cycle services for portal, electronic commerce, messaging, document management, workflow and multimedia solutions. Exceeded all revenue, utilization and margin goals.
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  • Uniplex
    Manager Client Services | Sales Support | Technical Services | Training
    Uniplex Mar 1988 - Jan 1994
    Managed the Sales Support, Technical Services and Training departments in the Americas for this collaboration and office automation software vendor. Exceeded all revenue and budget goals.
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  • Motorola Field Service Division
    Manager Software Education | Training | Course Development | Course Delivery
    Motorola Field Service Division May 1982 - Mar 1988
    Managed all software education for international computer field service operation. Marketed and sold training and custom course development to internal and external customers. Developed and delivered a wide range of software and hardware courses. Designed, developed and delivered the software component for the worldwide marketing launch of Motorola's first line of Unix-based computers.
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Michael Stephenson Skills

Program Management Business Development Enterprise Software Business Alliances Management Customer Engagement Cloud Computing Leadership Demand Generation Strategic Partnerships Customer Satisfaction Customer Reference Saas Team Leadership Sales Sales Operations Marketing Strategy Strategy Partner Programs Start Ups Product Marketing E Commerce Crm Channel Outsourcing Customer Programs Customer Advocacy Voice Of The Customer Customer Experience Customer Insight Cross Functional Team Leadership Team Mentoring Team Building Content Strategy Customer Communities Business Process Channel Partners Channel Strategy Channel Relationship Management Customer Service

Michael Stephenson Education Details

Frequently Asked Questions about Michael Stephenson

What is Michael Stephenson's role at the current company?

Michael Stephenson's current role is Senior Director Customer Programs | Customer Advocacy | Referencing | Voice of the Customer | Seeking New Opportunities.

What is Michael Stephenson's email address?

Michael Stephenson's email address is mi****@****zon.net

What is Michael Stephenson's direct phone number?

Michael Stephenson's direct phone number is +181730*****

What schools did Michael Stephenson attend?

Michael Stephenson attended Iowa State University, Iowa State University, Purdue University - Krannert School Of Management.

What skills is Michael Stephenson known for?

Michael Stephenson has skills like Program Management, Business Development, Enterprise Software, Business Alliances, Management, Customer Engagement, Cloud Computing, Leadership, Demand Generation, Strategic Partnerships, Customer Satisfaction, Customer Reference.

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