Michael Stephenson Email & Phone Number

Dallas/Fort Worth Area

Drove client engagement throughout the customer base and throughout Magento, to enhance the customer's experience, improve the customer's return on their investment in Magento, and to increase the lifetime value of the customer.

Developed a vibrant, active community with the leaders of Oracle user groups around the world. Increased leader activity levels by over 100% by migrating outdated web presence to a completely new online community. Increased community membership by 55% through a new community engagement plan.

Managed a global program focused on increasing customer engagement within Oracle's top 2000 customers. Developed and executed strategies that focused on customer advocacy, increasing customer loyalty, satisfaction and referencing. Engaged customers averaged 139% greater spend than non-engaged customers. Fostered reference excellence through the development and standardization of methods, tools, procedures and measures. Reference program was rated "Most Admired" in 3rd party survey of reference professionals. Improved account relationships and customer satisfaction by the creation of the Account Plan Strategy Director program.

Directed team focused on developing and implementing global reference strategies for Oracle’s top industries, and engaging key customers in those industries within North America. Engaged 76% of top target customers within managed industries. 29% average year-over-year increase in active reference customers. 33% average year-over-year increase in reference collateral and activities.

Independent consultant providing a full range of strategic services to software companies relating to partner program strategy, definition, development and execution, as well as channel definition and development, and partner/channel sales efforts. Example engagements: Increased sell-through rates by 25% by helping software company overcome barriers to new product adoption by partners. Increased reference activity by over 100% by helping software company resolve operational issues and restructure reference program.

Created and managed global programs for partners and for individual developers. Partner program was the industry-leading program in the enterprise portal market. Developer program had subscribers in over 120 countries around the world.

Created and managed consulting practices that provided complete life cycle services for portal, electronic commerce, messaging, document management, workflow and multimedia solutions. Exceeded all revenue, utilization and margin goals.

Managed the Sales Support, Technical Services and Training departments in the Americas for this collaboration and office automation software vendor. Exceeded all revenue and budget goals.

Managed all software education for international computer field service operation. Marketed and sold training and custom course development to internal and external customers. Developed and delivered a wide range of software and hardware courses. Designed, developed and delivered the software component for the worldwide marketing launch of Motorola's first line of Unix-based computers.

Bachelor'S Degree, Psychology And Sociology

Master'S Degree, Industrial Relations

Emphases in statistics, research methods and industrial psychology.

Phd Candidate, Administrative Sciences