Michael Crooks Email & Phone Number

Canada

Moose Jaw, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

Saskatoon, SK, Canada

Responding to technical support tickets. Talking directly to the customer to determine the nature of the technical issue. Connecting to the customer’s computer system via remote access. Traveling to the client location for software, hardware or network issues. Identifying the nature of the software, hardware or networking issue. Providing the customer with.

Saskatoon, Saskatchewan

As a part of Technical Support Services, I was responsible for supporting IRD systems and software products used for commercial vehicle screening systems and data collection systems. On a daily basis, this position troubleshoots hardware and software issues with remote systems via network or modem communications with customers and staff working on-site in.

Regina, Saskatchewan

As a part of Client Services at Viterra Head Office, I was tasked with providing first class customer service at a Tier II level to end users and resolving any issues in a timely manner. With over 1,000+ employees at Viterra; with many locations throughout the country, the Deskside Support group manages and maintains an environment including: desktops.

Regina, Saskatchewan

As a Specialist, Server Operations (Intel) at SaskPower, this position was responsible for maintaining and managing the Windows Server environment at a Tier III level.Summary of my position as a Specialist, Server Operations (Intel):Facilitating and participating in day-to-day maintenance of all Windows server systems (2003, 2008 and 2012) - physical and.

Regina, Saskatchewan

Contracted through ISM Canada to SaskPower, this position was responsible for monitoring, analyzing and resolving problems in a Tier II environment as Deskside Support.Summary of my position in Deskside Support as a Support Analyst (End User Services):Management of workstations, including desktops, laptops, tablets and mobile devices (Lenovo, Microsoft.

Regina, Saskatchewan

Working at Head Office, ISM Canada, job responsibilities included: Providing Tier I workstation support services, including telephone support and troubleshooting to clients and customers and escalating support to more senior technicians within Tier II and Tier III support groups as required.Summary of my position in the Service Desk as a Support Analyst.