Mike Hatfield Email & Phone Number

Global

Head of Product for MineProtect portfolio, including collision avoidance, fatigue and distraction and personnel tracking. Responsible for portfolio strategy, innovation, product integration, and platform development of the industry's leading solution for proximity detection. Fostering an innovation mindset with product team to create and deliver products that help employees perform their work safely and return home to their families at the end of each day.

+ Accelerated application development by solution partners through creation of developer portal for APIs and services. Drove adoption of digital solutions in mining and financial products in collaboration with senior business leaders. Developing digital product and service roadmaps and programs to modernize frameworks and accelerate development.- Digital Product Manager for Developer Portal and API Strategy. Developed product roadmap and leading team of 15 developers, business and project managers on multi-year program to improve enterprise and 3rd party application integration.- Digital Program manager for convergence of Mining and Construction application functionality and platform microservices to leverage and extend investment in AWS platform. Significant, multi-year change management effort to stand up and launch a program which grew into a team of 20+ developers building new technology to expand offerings while repurposing existing products across Mining and Construction.- Served as program manager for 2 years across on-board hardware/software development for 125 projects across $15M portfolio finishing each year within 5% budget forecast.- Collaborating across Business and Technology teams to bring a common customer focus, developing trust, overcoming resistance and reducing silos.

Responsible for launch of a new customer analytics business unit. Piloted new analytics service offering in Mining and Construction. Pivoted business to aftermarket analytics consolidation program.- Partnered across industry segments and dealer channels to define predictive analytics services.- Managed Business Development and Service Delivery Team.- Developed business strategy to expand customer value through new services.- Led Aftermarket Analytics program consolidation bringing 2 siloed business units together in newly formed CAT Digital business.

+ Launched 3 successful site technology product and service offerings from idea to sale. + Launched Customer Care program integrated with Salesforce across global dealer network. + Led acquisition of consulting services firm to grow new revenue category.+ Created new service offerings revenue of $25M.- Leveraged consulting experience to develop new services businesses focused on organizational culture and business operational excellence. Evaluated landscape, developed strategy, obtained commitment from C-Suite, executed acquisition and incubated business.- Developed greenfield markets for highly technical emissions control products and implementation services, helping customers reduce emissions and improve air quality. Extensive international travel and remote support for customers in Central and South America, Europe, and Australia.- Developed market strategies, negotiated technology partnerships, and executed commercial agreements for safety, sustainability, and construction value chain expansion. New products/services included: personnel detection system, fatigue monitoring system, branded fatigue tracking smart-watch.- Developed Strategy and launched pilot of CAT Digital Support providing Tier 1 support for telematics and digital products. Piloted and launched service in 2017 surpassing 1M calls by June 2020.

Peoria, Illinois Area

Startup retail coffee shop and roastery with emphasis on social impact. Focused on bringing educational opportunities, continuous improvement, sustainable operations, micro-lending and market-access to small coffee-farmers with a passion for quality. - Launched first, retail operation: Zion Coffee Bar in Peoria in 2017.- Produced documentary around the people that pour their lives into coffee farming.- 3 years operations w/ >25% YOY growth.

Greater Chicago Area

- Responsible for Business Service Optimization product line (project and portfolio management, business process management, financial, contractual and physical asset management) as part of enterprise account team.- Subsequently led 9 person team of sales specialists and external lobbyist, responsible for state government.-

Decatur, Illinois Area

Business consulting, sales strategy development, technology catalyst, and business process reengineering-Started as marketing and technology consultant on customer service transformation and new digital video product line.-Increased sales by realigning geographic/industry coverage and aligning compensation with performance-Responsible for providing company-wide guidance on business process reengineering-Developed a customer service marketing plan for a new digital video product -Migrated critical, legacy business systems to current industry standard platforms, including the development of a web-based portal for customer service, sales and repair-Catalyst for organizational change across functional boundaries in a highly political environment-Facilitated planning sessions with management team to focus on short-term, cash-flow improvements-Reported to the CEO

Bloomington/Normal, Illinois Area

- Successfully designed technology solutions to support customers’ strategic business initiatives- Ranked #3 salesperson in sales org, (#2 in company for profitability and #2 for new customers billed) and 134% plan- Developed sales performance management prototype and convinced management to implement system

Peoria, Illinois Area

- Business development manager for IT professional services firm. Was instrumental in growing firm from 4 to 70 employees in second-tier market.- Led a business development team of three to deliver 125% of quota ($7MM) for a major middle-market professional services firm.- Received President’s Club award for over-quota achievement for three consecutive years (averaged approximately $2.5MM in sales)