Mike Kilgore Email & Phone Number

Los Angeles, Ca, Us

California, United States

I represent the CompTIA Infrastructure Pathway: A+ > Network+ > Linux+ > Server+ > Security+ > Cloud+. Also, Data+, CompTIA's newest certification.

California, United States

Anaheim, Ca

Responsible for supporting a franchise network of more than 100 locations throughout North and South America by providing on-site consultation in the areas of increased revenue generation, profitability, sales, marketing, efficient operations, and key vendor and partner relations.Key Responsibilities Included Developing and Executing the Company’s Strategy to Drive and Maximize Revenue and Profit Contribution in the North and South American Regions by:• Creating, managing, and delivering content for the effective execution of the franchise business model.• Holistically managing contracts and relationships in the North and South American Regions, including restructuring development and other contractual obligations, qualifying transfers of franchise rights, managing collections and negotiating solutions to A/R issues, resolving franchise conflicts and issues.• Providing consultation designed to align with local market opportunities and requirements on when and how products, programs and resources should be implemented.• Driving the awareness and successful implementation of these initiatives within each franchise location.• Driving strategic relationships, and generally represent the company, with key vendors and partners in region.• Providing comprehensive startup support for new franchise locations.• Creating/Implementing/Managing worldwide sales contests/incentives.• Connecting franchisees with the resources provided by the franchisor.

Worldwide (Based In Anaheim, Ca)

• Managed worldwide partnerships and acted as liaison between franchisees of 250+ physical training centers and vendors representing tens of millions of dollars in annual sales.• Led team including all product managers for company training one million adult learners/year.• Developed internal training program and provided ongoing product instruction for 300-500 sales, operations, marketing, and general management employees. Training covered the latest changes to fluid vendor requirements to ensure that employees were trained on the latest offerings before their availability and through the lifecycle.• Oversaw creation and maintenance of supporting internal- and external-facing product operations and marketing documentation.• Expanded internal online training program mentioned below to include best-practice discussion forums.

Worldwide (Based In Anaheim, Ca)

• Worked under the Senior Director, Products & Programs, to manage team of Product Managers.• Coordinated team projects and ensured goals were met or exceeded.• Personally responsible for sales and relationships of vendors representing nearly 80% of total sales.• Continued internal online training program noted below, growing it from 40 to 80-100 internal attendees, bringing in periodic guest speakers, SMEs and vendor/partners as needed.• Designed, reviewed, implemented, and update 26 course Leadership & Development curricula.• Worked with team members and stakeholders across departments to assess needs, identify training gaps, align objectives, define requirements, and prioritize needs.Focusing on CompTIA, Microsoft applications, creative suites, business skills, and more, I present timely webinars, oversee the creation and distribution of support materials, etc.When you train with the best, you're treated like the best.Area of focus include:• CompTIA. As Platinum partners, our offerings include…A+ | Network+ | Security+ | CASP (CompTIA Advanced Security Professional) | CSA+ | Linux+ | Project+ | Cloud+ |Mobility+ | more• Microsoft applications. Our Gold partner specialties are…Excel | Word | PowerPoint | Access | Outlook | SharePoint | and othersOffice 365Windows 10 |Windows 8.1 | Windows 7• Adobe creative suiteInDesign | Photoshop | Acrobat | Illustrator | Dreamweaver |Flash | After Effects | Captivate | ColdFusion | etc.• Business skillsSalesforceQuicken/QuickbooksCrystal Reports/SAPTime Management | Interviewing | Management | Communications | Writing

Worldwide (Based In Anaheim, Ca)

• Negotiated and oversaw Gold and Platinum partnerships and liaised between New Horizons and key strategic vendors/partners (Microsoft, CompTIA, etc.),• Drafted or oversaw creation of and provided sales, operations, & marketing materials.• Managed top partner training, and support for franchise network of 250+ locations, developing internal online training programs and leading ongoing product instruction for 30-40 remote sales, operations, marketing, and general management employees each week.• Created supplementary materials to reinforce training and increase knowledge retention.

Southern California

• Identified client needs, capturing feedback from employees, customers, guests, and target audiences.• Conducted user testing, ensuring that research instruments contained accurate content and fulfilled stated needs/objectives. Evaluated product and project effectiveness, identifying successes & areas of opportunity.• Performed data collection and analysis, presenting summarized findings to key stakeholders.• Managed and trained entire staff of interviewers, leads, and managers.• Top clients included Universal Studios Hollywood; Big League Dreams food & beverage departments; several professional sporting, trade, consumer events; etc.• Worked with members of client organizations at all levels, from CEO to entry-level.Nationwide Surveys’ customized electronic, paper surveys, and evaluation forms met market researchers' specific needs. Nationwide Surveys conducted session reviews, gauged customer interest and satisfaction levels, gathered employee feedback and more. From design and printing to collection and reporting, Nationwide Surveys delivered quality data collection services to the market research community.Specialties: Nationwide Surveys offered complete surveying services to clients ranging from small companies to major market research firms and Fortune 1000 corporations.

Corona, Ca

dba Nationwide Surveys (see above)

Long Beach, Ca

• Oversaw all aspects of the market research corporation’s operations and marketing departments, reporting directly to the president• Instigated wide-scale marketing and operations procedures resulting in continual sales growth and improved efficiency• Dramatically improved customer service• During tenure, average monthly sales increased approximately 40%, with profits increasing approximately 60%• Instigated wide-scale marketing and operations procedures leading to continued sales growth and improved efficiency

Anaheim, Ca

Ran the largest printing trade show in the western United States - the Gutenberg Festival - with 30,000 attendees and over 250,000 gross square feet of exhibit space.• Responsible for all operations and marketing of multi-million dollar trade show management organization• Streamlined operations, trained and managed staff, improved client and vendor relations, and created and oversaw internship program• Business success and acumen led to rapid promotion from Marketing Director to Executive Director• Prepared organization for sale and assisted in transition to purchasing company• Created new and ongoing programs resulting in substantial annual profit and nearly doubling sale price of company

Anaheim, Ca

• Led all aspects of marketing for multi-million dollar trade show organization• Negotiated contracts with vendors, partners, the media, and trade organizations• Acted in evangelical capacity - taking on public speaking and panel positions to brand the organization and drive support for the industry as a whole

• Oversaw approximately 35 units at a time in all areas including marketing, sales building, safety/security, inventory/purchasing, food quality, human resources, training, P&L, opening of new units, analysis of potential sites, construction, and transfer of ownership• Instrumental in developing market-wide (roughly 500 units) marketing and sales plans• Created and implemented market-side cash handling system

Irvine, Ca

• Responsible for day-to-day restaurant operations, marketing, personnel, inventory, P&L analysis, budgeting, training, and quality assurance in restaurants with sales exceeding $2 million annually• Trained and mentored several employees through transition from hourly to management positions• Solely responsible for market-wide cash control/assets protection• As General Manager, reduced cash losses in store over 80% and reduced annual market-wide losses by approximately 50%

La Mirada, Ca

• In charge of daily operations, personnel management, customer service, sales, inventory control, shipping, safety supervision, and sales/technical presentations and training• Acted as liaison between customers and manufacturers• Sales tripled during tenure due to increased product offerings and additional sales of existing product lines

Worked at Disneyland Hotel during a summer before starting graduate school. Focused on implementing Disney's goals to delight guests and make their experience at the Disneyland Hotel magical.

Responsible under the Dean of Students for all issues related to resident students at a preparatory high school. Responsibilities included overseeing education outside of school hours (homework, studies, tutoring, etc.), food (all three meals were provided daily), student budgets (allowance), medication/medical needs, counseling, etc.

B.S., Psychology/Mathematics

Activities and Societies: Delta Phi Fraternity, Baptist Student Union, Psi Chi Honors Fraternity, Volunteer work with local youth.

High School

Counseling Psychology

Studied Counseling Psychology