Michael Luk Email & Phone Number

Tulsa, Ok, Us

Oklahoma City, Oklahoma, United States

As a strategic leader, I am responsible for designing, implementing, and evaluating comprehensive learning and development programs that align with organizational needs. My focus is on succession planning and growth opportunities to produce successful leaders. I leverage data-driven insights to enhance program effectiveness. Expertise in identifying training needs, developing engaging learning materials, and delivering impactful sessions. Proven track record in fostering a culture of continuous improvement and organizational development.

Oklahoma City, Oklahoma, United States

Generated $1.3M in annualized savings by developing and implementing an innovative supply strategy reducing lead time, inventory, and overall cost.-Manage purchasing and inventory of $23M annual spend with 1400 skus-Build and Maintain relationships with over 50 vendors-Strategic sourcing of new vendors-Procurement of new raw materials for new categories and product lines

Utilizing my knowledge of LEAN six sigma principles to drive impactful organizational growth through strategic training initiatives. My experience spans across diverse industries, small businesses to Fortune 500 companies, where I have successfully executed needs analyses, program evaluations, and process development. Most recently, I partnered with a rapidly growing business to facilitate its multi-unit expansion by designing comprehensive operating manuals, policies, and procedures tying into onboarding that enhance training effectiveness and streamline operations. -Assess the learning and development needs of the organization or specific teams to identify gaps and opportunities-Collaborate with SME’s and instructional designers to create effective and engaging learning materials, including e-learning modules, workshops, and training program that align with the organization’s goals-Evaluate and implementlearning technologies, such as LMS, and e-learning tools, to enhance the learning experience-Work closely with subject matter experts, HR, and leadership to ensure that training solutions are relevant, impactful, and aligned with business objectives.-Measure the effectiveness of training programs through assessments, feedback, and performance metrics, and making necessary adjustments to improve outcomes.-Develop long-term learning strategies that support organizational growth and employee development.

Oklahoma City, Oklahoma Area

Owner and coach at ROW OKC, Oklahoma City’s Premier Indoor Row Studio

Oklahoma City, Oklahoma Area

Hired into a rapidly growing company to work with the undercabinet fixture (UCF) and LED team, later transitioning to support both the UCF/LED and lighting control and timers teams. During this time, developed a knowledge base of product development of consumer electronic accessories in conjunction with marketing, sales, and engineering.-Collaborated with the marketing and sales department to develop and execute a strategic plan to launch over a dozen products under 4 new product lines.-Worked in tandem with internal engineers as well as external software developers to develop and test new products and protocols as well as resolve issues with current products.-Coordinated with parent brands GE and Honeywell to ensure brand guideline adherence and creative expansion of product lines.-Corresponded with factories in China to ensure quality assurance, brand adherence, and on time development and shipment.-Developed and managed database on products in accordance to Prop 65.-Proofed marketing materials and installation/use instructions for new products.-Reviewed troubleshooting issues with internal and external customer support centers to ensure proper use of products and customer satisfaction.-Chaired the Merry Market committee to organize and actualize a local vendor fair to benefit small businesses and the local community.

Oklahoma City, Oklahoma

Recruited in 2014 as part of a turnaround team to revitalize an operation ranked last, to second in the district in the span of 1 year. Returned in 2016 to ensure a successful transition during a period of rebranding following a corporate buyout. In the first 4 months back, reduced dock labor cost by 20%. In Q1 of 2017, surpassed the new dock labor cost goal by an additional 5%. In the daily role, created and executed a strategic plan to route and sequence 500,000 pounds of freight to be delivered to over 200 unique customers in the Oklahoma City Metropolitan area. - Developed and utilized a workforce planning calculator to forecast labor needs of the day based on inbound tonnage that allowed the shift supervisors to make the best possible staffing decisions and minimize labor costs. - Reduced claims to damages by 15% through the creation of a comprehensive inbound process assessment alongside the application of new processes and visual management.- Decreased employee turnover by 22% by establishing a positive employee culture of teamwork, integrity, and accountability that stemmed from processes relying on teamwork for success, and coaching that corrected and deterred poor performance. - Generated daily business intelligence reports through gathered operational data to further our understanding in key areas of improvement, e.g. dock efficiency, damages, and delivery exceptions. - Reviewed daily KPI’s to determine which employees were underperforming in specific areas, and how to best coach the individuals to improve and hit target metrics.- Nominated for the Quarterly Leader Award in Q4 2015 and Q1 2016.

Springdale, Ar

Introduced and utilized standardized work to improve overall efficiency in the plant, while overseeing 32 front-line partners to successfully achieve production goals, manage material and labor costs, and support both sales and service departments to meet customer needs. The implementation of lean practices has led to an elimination of overtime, a 2-point reduction in existing material cost, and greater emphasis on corporate culture.- Created standard operating procedures for key positions within the plant that allows for waste reduction, transfer of knowledge, and consistent quality of results. - Implemented 5S-Workplace Organization throughout the plant to eliminate waste, ensure safety, organization, and ease of access to necessary tools.- Established standard work for leaders across shifts to facilitate management of production, setup reduction, and allow for coaching opportunities.- Led a kaizen event to reduce batch size in wash alley operations, eliminate redundant labor, thereby reducing waste and increasing efficiency in production. - Allocated $20,000 in weekly spending to internal distribution centers and outside vendors to purchase new garments.- Managed inventory of the stockroom, hygiene products, and bulk items in order to minimize existing material cost.- Conducted hiring interviews and coached underperforming partners thereby enabling them to achieve production goals and learn new skills in ancillary positions. - Conducted benchmarking trips with regional stockrooms to assist in audit preparedness and utilize 20 keys methodology to develop a continuous improvement plan. - Adopted the role of Health and Wellness Champion, introducing corporate programs focused on the importance of proper exercise and nutrition to improve the lives of our partners.

Irving, Tx

Hired as an associate in a call center environment, learned how to operate under fair debt collection practices, assist consumers navigate personal property tax laws, and resolved collections due from end of lease fees. In the first month post-training, finished the period second in the department in terms of dollar amount collected, and maintained a top five department ranking for the duration of employment. - Managed incoming telephone calls and provided engaging customer service to answer inquiries regarding delinquent accounts for lease-end vehicles.- Identified and facilitated resolutions to customer issues in an equitable manner for both the customer and the company- Negotiated payment arrangements on past owing receivables to maximize collection potential.- Mediated between customer and dealer relations in order to resolve contract and purchase conflicts.

Sherman, Tx

-Lead the grant writing efforts for the Volunteer Income Tax Assistance Program-Designed a program for the City of Ladonia, TX to develop a Creative Arts Center-Sought revenue opportunities and in-kind contributions for the Fannin Literacy Council

Austin College

Voted on to the student-run service organization as a member and later as co-chair, directed eight subcommittees that formed the operations of the service station. Organized four annual events that raised thousands of dollars and volunteer hours for both local and international not for profit organizations. Led three alternative spring breaks to various locations across the United States with a mission to participate in the re-building efforts of communities that suffered from natural disasters.-Directed the collaborative efforts of board members in the planning of service events-Lead weekly meeting to reflect on past experiences and plan for upcoming events-Managed internal problems associated with conflict in a group setting

Bachelor Of Arts (B.A.), International Economics And Finance

Activities and Societies: Boren Scholar, Omicron Delta Epsilon International honor Society in Economics, Phi Beta Delta National Honor.

International Political Economy

Activities and Societies: Writing Center TutorStudied Middle Eastern Political Economy and Arabic language, while engaging.