Michael Mahoney Email & Phone Number

Dallas/Fort Worth Area

Consulting and designing of home entertainment systems, with a focus on customer satisfaction while maintaining margin and meeting company metrics. Responsible for cross-functional communications and project management as well as acted as team lead

Dallas/Fort Worth Area

Lead Training tech with focus on coaching, inventory, scheduling of team members, in-home and on site education and trainings for ADT security systems. Responsible for meeting daily and monthly sales revenue goals. Responsible for educating team members around selling skills, relationship building and address potential issues.

Schaumburg, Il

Oversee day-to-day operations of orders that have Xfinity Home Security Responsible for quality control of order entry Responsible for educating customers around scope of work to be performed and address issues Perform in home education and trainings around Xfinity Home Security Perform Trainings around security system upgrades and takeovers to multiple Xfinity Retail locations Responsible for cross functional relationships between multiple department and customers

Northbrook, Il (2013-Present); North Aurora, Il (2010-2013)

Managed sales team in the #1 of 1035 stores in revenue growth year over year for FY14 (Feb 2013- Mar 2014) store in the company, with over $18 million in annual sales. Direct reports include 3 supervisors and 20+ sales associates. Responsible for managing staffing, training, merchandising, inventory, and administrative standards. Sales results driven by performance management through one-on-one coaching with direct reports. Effectively communicated business trends with all levels of store leadership. Was responsible for helping to create sales standards that were implemented on a district and territory level. Through diligent performance management, team building, I was able to accomplish the following:* Top connectivity store manager (FY 14, Quarter 1, Quarter 2, Quarter 3)* Achievers Award (Finished top 5% of all stores)* Company leading revenue comp results (#1 Fy14)* Company Leading Customer service index (Top 5%)* Company leading Employee service index (Top 5%)

North Aurora, Illinois

* Responsible for coaching and trained department team (20+ employees) to achieve sales goals ,Hiring manager, merchandising, inventory, and administrative standards. Sales results driven by performance management and positively impact the customers’ experience* Dedicated development of direct reports, resulting in numerous promotions both in store and to other locations* Produced District and Territory leading results in key sales and operational metrics.

North Aurora

* Coached and trained department team (20+ employees) to achieve sales goals, maintain merchandising standards and inventory integrity, and positively impact the customers’ experience.As well as developed training plans for new associates in both selling skills and Geek Squad repairs * provided in-store troubleshooting and repair of computer hardware, software and networking problems* Interpreting needs and educating customers around technology* DCI of the month - April, June, Oct, Jan, Feb* DCI of the year 2011

Dekalb, Illinois

* Coached and trained department team (15+ employees) to achieve sales goals, maintain merchandising standards and inventory integrity, and positively impact the customers’ experience* Selected to the "Future Leaders of the district" program that provided advanced training in Hr issues, employee development and business management.