Michael Martinez Email & Phone Number

San Mateo, Ca, Us

-Carefully entered cash deposits into the RecTrac system.-Answered voicemails customers left on the phone.-Balanced the cash register before and after my shifts.-Assisted management with paperwork.-Greeted customers with a smile and a calm demeanor.

-Welcomed customers and created a family friendly atmosphere. -Entered customers information into our RecTrac database to register for lessons.-Created posters for the pool using Canva.-Responded to phone inquiries regarding our swimming pool facilities. -Maintained accurate cash balances in the register. -Handled POS transactions in person and over the phone.-Called customers on the waitlist to inform them of an open spot for lessons.

-Received training in the creation and management of Active Directory groups, applications, authentication protocols, and the implementation of Single Sign-On (SSO) using Okta Identity and Access Management Cloud software.-Demonstrated proficiency in collaborative code management by employing Git command line operations, including committing, pushing, pulling, and branch creation, fostering seamless code review and approval processes within the team.-Contributed to the development of a multifaceted Python-based solutions to generate insightful metrics, aiding the team in assessing the adoption rate of users opting for SSO as their primary authentication method.

-Displayed exceptional organizational abilities by updating the website inventory with the precise count of clothing shipments.-Assisted parents in selecting suitable clothing for their children's school uniforms and recommended complementary items like socks, hair ties, and more.-Exemplified composure and efficiency in high- pressure scenarios while working as a cashier during busy event days, providing top-notch service despite the lengthy queues.

-Efficiently managed rental sales, online orders, and in-store pickups to enhance customer service. -Utilized the impact of concise storytelling to demonstrate the advantages of coverage plans, leveraging relatable experiences to reinforce their value.-Effectively pacified conflicts with dissatisfied customers by identifying their main concerns and offering practical solutions that resulted in a decrease in returns.

Application Development

Year Up is a nationally recognized, rigorous one-year career development program comprised of college-level courses, professional.

High School Diploma

Activities and Societies: Took private piano lessons.Graduated a year early.