Michael Mccracken Email & Phone Number

Denver, Colorado, United States

As the Senior Director of SHI’s Digital Workplace Solutions, I am responsible for developing and executing the go-to-market strategy for the Digital Workplace Solutions presales engineering team. In this role, I am also responsible for managing a team of pre-sales engineers focused on helping customers choose the right digital workplace solutions to meet their needs.Focus technologies for the Digital Workplace Solutions team include:• Unified Communications (UCaaS)• Meeting room audio & video hardware• Contact Center (CCaaS)• End-user endpoint managementMy team guides customers on their journey by providing…• Technology briefings• Product demonstrations• Requirements gathering workshops• Solution comparisons & recommendations based on a customer’s specific needs• Architectural design• Professional services scoping • Bill of materials and complete solution price quotingPlease ask me how my team and I can improve your employee and customer experience with digital workplace solutions.

Greater Denver Area

As the Senior Director of SHI’s End-User Solutions, I am responsible for developing and executing the go-to-market strategy for SHI's End-User Solutions offering.In this role, I am also responsible for managing a team of pre-sales engineers focused on helping customers choose the right end-user solutions to meet their needs. I am also responsible for managing a team of post-sales consultants who provide professional services to ensure our customers are maximizing their end-user solutions investments.Focus technologies for the End-User Solutions team include:• Unified Communications (UCaaS)• Email (Microsoft Exchange)• Microsoft Office365 Suite• End-user endpoint management• Virtual desktops (VMware & Citrix)My presales team guides customers on their journey by providing…• Technology briefings• Product demonstrations• Requirements gathering workshops• Solution comparisons & recommendations based on a customer’s specific needs• Architectural design• Professional services scoping • Bill of materials and complete solution price quotingMy post-sales team provides professional services in the areas of…• Existing environment "Best-Practices Health Checks" and remediation• Technology deployments• Technology migrationsPlease ask me how my team and I can improve your end-user experience and maximize your end-user solution investments.

Greater Denver Area

Responsible for developing HOSTING's advanced solutions offering set and professional services practice including strategy, assessment, design, build and manage offerings in the areas of:- Traditional and hyperscale cloud services (Amazon AWS, Microsoft Azure & VMware)- Cloud-based virtual desktops (VDI in the cloud)- Database services (Microsoft SQL, MySQL, Oracle) - Application Services (Office 365, MS Exchange, SharePoint, MS Dynamics)- Security - Data Center ServicesResponsibilities/task performed as the Vice President of Advanced Solutions include:- Setting strategic direction- Identifying and building out key offerings- Ensuring offering profitability- Developing marketing and sales collateral- Hiring staff- Identifying, developing and managing delivery partnerships- Educating internal and partner sales teams on offerings- Articulating HOSTING capabilities to customers, partners, trade groups and industry analysts- Speaking at industry events such as Microsoft's Inspire partner conference- Gathering customer requirements- Developing proposals- Presenting proposals/solutions to customers- Contract negotiations- Opportunity pipeline development and management

Greater Denver Area

Responsible for developing HOSTING's professional services practice including offerings in the areas of:- Cloud Services (VMware, Amazon AWS, Microsoft Azure)- Database services (Microsoft SQL, MySQL, Oracle)- Application Services (Office 365, MS Exchange, SharePoint, MS Dynamics)- Security Services- Datacenter ServicesResponsibilities/task performed as the Director of Professional Services included:- Setting strategic direction- Identifying and building out key offerings- Ensuring offering profitability- Developing marketing and sales collateral- Hiring staff- Identifying, developing and managing delivery partnerships- Educating internal and partner sales teams on offerings- Articulating HOSTING capabilities to customers, partners, trade groups and industry analysts- Gathering customer requirements- Developing proposals- Presenting proposals/solutions to customers- Contract negotiations- Opportunity pipeline development and management

United States

Responsible for developing SHI's Security & Risk Management consulting practice including: - Setting strategic direction - Identifying and building out key offerings - Developing marketing and sales collateral - Hiring staff - Developing partnerships with key OEMs, ISVs, and consulting firms - Educating internal sales team on offerings and customer value - Speaking at industry conferences such as user conferences for Symantec, McAfee, VMware and Gartner - Selling security-related solutions to customers

As a Services Business Development Executive for SHI, I was responsible for articulating SHI's IT consulting services value proposition to large national accounts, including Boeing, Blue Cross/Blue Shield, United Airlines and State Farm Insurance. These services include: IT security, business continuity, data center design, data center optimization & automation, asset lifecycle management, product enablement and staffing services.

Developed alliances with key hardware, software, and services providers in support of client proposals. Coordinated IBM and non-IBM cross-functional teams representing accounting, legal, delivery, marketing, sales, product development, and finance.Proposed and won international deals leveraging IBM’s international delivery capabilities.Negotiated contracts with IBM clients and business partners.Leveraged IBM’s Signature Selling Method and Client Value Initiative to managed sales progression.Lead a team of 36 solution sales leaders to propose and deliver solutions in the areas of Security & Privacy, Data Center Design, Business Continuity & Resiliency, Information Lifecycle Management, Storage & Server Consolidation/Virtualization, Infrastructure High-Availability, LAN/WAN/Wireless Networks, Managed Services and Mobile Computing.Hosted client briefings to generate new opportunity leads and promote client’s view of IBM as a thought leader

Developed, staffed, and lead the enterprise architecture team for one of IBM’s largest strategic outsourcing clients. This team focused on linking IT initiatives to business objectives.

Managed a team of 12 database administrators who focused on physical and logical database support for Oracle, MS SQL Server, Sybase, Mainframe IBM DB2, mid-range DB2, and Informix databases.Developed team standardsHired staff and provided staff with professional development opportunities

IBM mainframe DB2 database administratorOracle mid-range database administratorMicrosoft SQL Server database administratorTaught classes on database modelingDeveloped templates and standardized processes for the Oracle environment.Mentored/cross-trained other database administrators on Oracle RDBMS.

Designed, coded and implemented key components of a major customer information system.

Created a competitive advantage by providing technical recommendations, business analysis, and application development for key clients of AGS Consulting.Increased resource effectiveness by designing and implementing an internal training program for AGS Consulting employees

Bachelor Of Science, Computer Science

Activities and Societies: Dean's List, International Studies

International Studies, International Studies

Activities and Societies: Study abroad program focused on international culture, business, politics, and language