Visit customers to support film trials, address quality issues and maintain relationships.

Oversaw all facets of field service and spare parts operations. Call on customers to promote service, spare parts, upgrades and retro-fits and present costs/benefits analyses to customers. Control a $6M annual budget, with oversight for purchasing of supplies and equipment.  Created a high-performing, collaborative, and results-driven unit with marked gains in revenue, cost, productivity, and profitability. - Grew department revenues 28% by streamlining operations, enhancing… Show more Oversaw all facets of field service and spare parts operations. Call on customers to promote service, spare parts, upgrades and retro-fits and present costs/benefits analyses to customers. Control a $6M annual budget, with oversight for purchasing of supplies and equipment.  Created a high-performing, collaborative, and results-driven unit with marked gains in revenue, cost, productivity, and profitability. - Grew department revenues 28% by streamlining operations, enhancing efficiency, and leading staff to produce at maximum capacity, creating opportunity to take on more service work. - Curbed warranty costs 32% by leveraging extensive industry experience to rapidly recognize and diagnose issues, as well as deploy the appropriate technical resources and personnel.  Directed the spare parts department implementing new practices to increase sales and improve customer satisfaction and retention. - Grew department revenues by 13% by implementing practices such as cost vs. price analysis/monitoring, kitting and minimum order standards. Show less

Leveraged extensive sales and customer service skills to sell residential properties. Noteworthy for #1 performance ranking among 40 peers in less than 3 years.

Directed all facets of field service operations, including installation/configuration of capital equipment, maintenance, troubleshooting/repair, and training. Traveled extensively (50%) between job sites to diagnose technical issues, assess scope of work, and determine pricing. Supported sales personnel by evaluating customer facilities, recommending upgrades/conversions, and presenting costs/benefits analyses to customers. Managed 11 field service technicians; controlled a $1M annual budget… Show more Directed all facets of field service operations, including installation/configuration of capital equipment, maintenance, troubleshooting/repair, and training. Traveled extensively (50%) between job sites to diagnose technical issues, assess scope of work, and determine pricing. Supported sales personnel by evaluating customer facilities, recommending upgrades/conversions, and presenting costs/benefits analyses to customers. Managed 11 field service technicians; controlled a $1M annual budget, with oversight for purchasing of supplies and equipment.  Appointed project leader for integration of new “Slider” zipper product with numerous OEMs machinery including Bartelt, Bodolay, Bosch, Bossar, CFS Tiromat, Doboy, Formost Fuji, FMC, Harpak-ULMA, Hayssen, Matrix, Multivac, PacMac, RapidPak, Rovema, Totani, Triangle and Woodman. Show less

Purchased a restaurant and increased profits by focusing on customer service and product quality. This location soon became the benchmark for other owner/operators within the Gorin’s system.

Worldwide leader in design, engineering, manufacturing, and delivery of packaging, processing, and filling machinery for food, meat, dairy, pharmaceutical, explosive, cosmetic, aerosol, and related commercial and consumer products industries.Led the integration of Service/Spare Parts units for U.S. and European operations. Observed and learned nuances of the two European departments, then developed an improvement strategy and action plan to standardize processes and improve performance… Show more Worldwide leader in design, engineering, manufacturing, and delivery of packaging, processing, and filling machinery for food, meat, dairy, pharmaceutical, explosive, cosmetic, aerosol, and related commercial and consumer products industries.Led the integration of Service/Spare Parts units for U.S. and European operations. Observed and learned nuances of the two European departments, then developed an improvement strategy and action plan to standardize processes and improve performance for both operations. Show less

Named Engineering Manager in 1994 to steer department improvement initiative effective in improving equipment quality and production capacity/tolerances. Reviewed and aligned documentation and communications processes, enhancing bills of materials preparation to achieve greater accuracy and avoid omission of critical detail

Built the export function from the ground up, forging strategic relationships with global distribution channel partners in South America and Mexico, as well as Europe, Asia, and the Middle East. Added $2M in new sales with expansion into export sales, increasing overall revenues 22%. Traveled extensively throughout Latin America and Europe.

Initially managed the Customer Service and Spare Parts operations, directing inventory management, purchasing, and vendor relations to ensure timely customer fulfillment. Subsequently requested to drive BWI’s introduction to the global marketplace with new role in Export Sales, applying vast product and application knowledge combined with proven success traveling abroad and working with international stakeholders.

Global carton packaging systems manufacturer providing integrated processing, packaging, and distribution line and plant solutions for food manufacturing, with 53 facilities and 22K employees worldwide.Field Service EngineerCompleted extensive training while acquiring hands-on experience installing, maintaining, troubleshooting, and repairing industrial packaging machinery for Fortune 500 and small-market enterprise customers (e.g., Coca-Cola, OceanSpray, Hershey’s). Traveled… Show more Global carton packaging systems manufacturer providing integrated processing, packaging, and distribution line and plant solutions for food manufacturing, with 53 facilities and 22K employees worldwide.Field Service EngineerCompleted extensive training while acquiring hands-on experience installing, maintaining, troubleshooting, and repairing industrial packaging machinery for Fortune 500 and small-market enterprise customers (e.g., Coca-Cola, OceanSpray, Hershey’s). Traveled extensively (95%) throughout the U.S. and Europe to assist companies in maximizing operating efficiency, uptime, and overall performance of installed equipment base. Show less