Mike Mcdonald Email & Phone Number

Baltimore, Maryland, United States

Baltimore, Maryland Area

Baltimore, Maryland

Baltimore, Maryland

Baltimore, Maryland

Laurel, MD

• Responsible for supervision of direct reports and managing performance / recognition
• Led team of 7 Coordinators to perform order fulfillment and sales support while improving the customer experience
• Resolved internal employee and external customer issues with a sense of urgency and an empathetic manner
• Accountable for State/Local Government, Federal, and B2B account operations

Laurel, MD

• Completed requests from field sales staff while providing administrative and sales support
• Coordinated and managed corporate customer phone deployments
• Attended customer on-sites / employee benefits fairs
• Provided pre-sale and post-sale support
• 2010 Year End Performance Rating – “Leading”

Baltimore, MD

• Generated new business through prospecting, cold calling, networking and referrals, while maintaining 350+ existing accounts
• Analyzed customer needs and presented integrated solutions to improve efficiencies
• Facilitated completion of customer contracts

Baltimore, MD

• Exceeded monthly sales quota while growing existing accounts
• Prospected accounts for new business, both corporate and employee activation's
• 2008 Q1 – 97% to quota and 121% to sales dollar quota
• 2007 Winners Circle – 146% to quota EOY

Aberdeen, MD