Support and Maintain existing infrastructure for Simcorp, a high-profile application across several hundred Windows, Linux, and Oracle SQL servers.Investigate and remediate problems and incidents that arise with the application (500+ Incidents/month)Coordinate with the appropriate teams to deploy new releases to the application codeManage ticket queues using ServiceNow and Jira to deliver high-performance solutionsMaintain and develop scripting automation solutions utilizing Python, PowerShell, Perl, and SQLSet up and maintain Splunk monitoring and automation solutionsAssist as part of on-call rotation to ensure 24/7 coverage of production systemsMaintain clean, standardized documentation using tools like Sharepoint and Confluence

• Supervise and manage all IT-related assets, updating and/or replacing as needed. This includes servers, computers, mobile phones and tablets, TVs, GPS systems, etc.• Develop new additions and functionality for existing in-house software solutions• Manage all Virtual Machines used for various services such as Windows / Linux servers and backup / failover servers.• Ensure proper security through permissions, patches, and firewall management• Handle all back-up procedures and failover plans• Evaluate system performance and making upgrades and efficiency changes when necessary

• Monitor and maintain internal and external applications using a variety of modern monitoring tools• Perform routine health checks and monitor SWIFT based applications• Work with individuals from other teams to find, investigate, and resolve application issues• Compile and create weekly reports on team and application statistics

• Lead developer on multiple web applications for internal company use• Created a new data entry portal webpage for the company• Utilized Agile methodologies to deliver high-performing products• Used Flask and Python to develop a back end for web applications• Delivered lectures on maintaining and understanding advanced back-end code for the team

• Deliver exceptional, friendly, and fast service.• Answer questions about menu selections and provided recommendations when called upon• Record orders accurately and partner with team members to serve food and beverages that exceed customer expectations• Skillfully manage customer requests to ensure an optimal dining experience

• Worked to replace and repair hardware• Assisted in programming for webpage and app design• Set up and imaged all 200 laptops used in county elections• Worked on IT Support and Service desk using ticketing system, both remotely and in person